Manager, Guest Communications nd Community Relations - Hybrid

Job DescriptionOne of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation.We are seeking an experienced Manager, Guest Communications and Community Relations to join our team. This is a hybrid position and will be based in our Fort Lauderdale office. In this role you’ll be responsible for creating and distributing quality communications to guests—both before their cruise and once they are on board. This involves deploying time-sensitive operational and incident communications; ensuring these communications are aligned with the company's strategy to maintain the highest level of guest support, satisfaction, and loyalty; and meeting operational requirements. The request for these communications can come from a variety of sources, including Marine Operations, Hotel Operations, the ship in question, Official Ships Position Schedule (OSPS) notifications, Emergency Response Operations-level events, and more. Additionally, this manager plays a crucial role in fostering positive relationships within Southern California and South Florida communities by engaging with local stakeholders, coordinating community events, and supporting Princess community partners such as Arc Broward and the Boys & Girls Club of the Los Angeles Harbor.Here’s a summary of what Princess is looking for in its Manager, Guest Communications and Community Relations. Is this you?ResponsibilitiesOversee all aspects of guest communications including pre-cruise operational messages and real-time voyage updates in the form of letters or captain’s announcements.Assist in coordinating and overseeing community outreach events and volunteer activities to strengthen relationships with Southern California and South Florida communities.Help implement educational programs and initiatives to raise awareness about Princess Cruises talent pipeline, environmental conservation, and responsible tourism.Support established strategic partnerships to enhance community engagement and support Princess’ corporate giving plan.Maintain and refine editorial style, writing conventions, and the Princess voice in all guest communications.Lead and support a team of Specialists.RequirementsBachelor's Degree in Communications, Marketing, or related professional experience.5+ years’ experience in public relations, corporate communications, or a related field – preferably in the travel and/or hospitality industry.Excellent verbal and written communication skills, with the ability to customize messages to specific audiences.Excellent interpersonal and team-building skills with the ability to adapt to change.Computer proficiency and ability to work in multiple software applications.Creative, strategic thinker with strong editing skills and a proven ability to create, own, and execute comprehensive communication plans.Exceptional attention to detail to ensure all communications are accurate, complete, clear, and align with the Princess voice.Experience working directly with senior leadership.Ability to manage crisis situations and operate with a sense of urgency.Ability to work in a multicultural environment.Operates with the highest level of integrity.Effective cross-departmental collaboration skills.Project management proficiency.Resourceful, problem-solving skills.Knowledge of industry regulations and trends.Must be legally authorized to work in the United States.This is a hybrid role, based in our Fort Lauderdale, FL office. Candidates must be driving distance and comfortable going into the office 3 days per week.What You Can ExpectCruise and Travel Privileges for You and Your FamilyHealth Benefits401(k)Employee Stock Purchase PlanTraining & Professional DevelopmentTuition & Professional Certification ReimbursementRewards & IncentivesBase Salary Range: $89,600.00-$121,000.00. Final base pay is directly related to each candidate's qualifications and experience.Our Culture… Stronger TogetherOur highest responsibilities and top priorities are compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.Americans with Disabilities Act (ADA)Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.

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