IBM Computing
Systems Service Representative - Piscataway, NJ
IBM Computing, Paramus, New Jersey, us, 07653
IBM Systems Service Representative - Piscataway, NJ in Paramus, New Jersey
IntroductionSystem Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.Your Role and ResponsibilitiesAs a Systems Services Representative, you will drive customer satisfaction through the delivery of exceptional technical support. You will be responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software, and operating systems. You will coordinate hardware and/or software support and delivery of operational services as required by the client, ensuring a high level of client satisfaction. When critical situations occur, you will manage the situation until the problem is fixed.Note:
This role requires candidates to have a valid driver's license and a reliable vehicle.Required Technical and Professional ExpertiseExperience in Customer Service & Customer Interaction.Basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address).Demonstrated mechanical aptitude and ability to follow instructions to perform repairs or replacements.Comfortable using various tools (e.g., laptop, screwdriver, pry tool, needle nose pliers, wrench) for installation, maintenance, or repair tasks.Self-motivated and enjoys working in a team environment.Preferred Technical and Professional ExpertisePrior experience in field repair of computer or mechanical equipment.About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. Our systems power the world's most important industries and our clients are the architects of the future.Your Life @ IBMAt IBM, you will be encouraged to learn and develop your career, be courageous and experiment every day, all while having continuous trust and support in an environment where everyone can thrive.About IBMIBM is one of the largest corporate organizations in the world, proud to be an early adopter of artificial intelligence, quantum computing, and blockchain.Location StatementIBM offers a competitive benefits program which may include medical coverage, dental, vision, paid holidays, sick time, vacation, life insurance, 401(k), and more.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
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IntroductionSystem Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.Your Role and ResponsibilitiesAs a Systems Services Representative, you will drive customer satisfaction through the delivery of exceptional technical support. You will be responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software, and operating systems. You will coordinate hardware and/or software support and delivery of operational services as required by the client, ensuring a high level of client satisfaction. When critical situations occur, you will manage the situation until the problem is fixed.Note:
This role requires candidates to have a valid driver's license and a reliable vehicle.Required Technical and Professional ExpertiseExperience in Customer Service & Customer Interaction.Basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address).Demonstrated mechanical aptitude and ability to follow instructions to perform repairs or replacements.Comfortable using various tools (e.g., laptop, screwdriver, pry tool, needle nose pliers, wrench) for installation, maintenance, or repair tasks.Self-motivated and enjoys working in a team environment.Preferred Technical and Professional ExpertisePrior experience in field repair of computer or mechanical equipment.About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. Our systems power the world's most important industries and our clients are the architects of the future.Your Life @ IBMAt IBM, you will be encouraged to learn and develop your career, be courageous and experiment every day, all while having continuous trust and support in an environment where everyone can thrive.About IBMIBM is one of the largest corporate organizations in the world, proud to be an early adopter of artificial intelligence, quantum computing, and blockchain.Location StatementIBM offers a competitive benefits program which may include medical coverage, dental, vision, paid holidays, sick time, vacation, life insurance, 401(k), and more.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
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