IBM Computing
System Services Representative - New Jersey
IBM Computing, Paramus, New Jersey, us, 07653
IBM System Services Representative - New Jersey in Paramus, New Jersey
IntroductionSystem Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. You will advise clients of preventive maintenance, configuration, operation, and environmental factors which may drastically impact product performance or impair the client's IT operation.Your Role and ResponsibilitiesIBM is looking for a Systems Services Representative for the Northern NJ area. This unique role is for an individual contributor responsible for the on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, software, and operating systems in a data center environment.As a Systems Services Representative, you will be:The primary technical interface to clients for the coordination of hardware and/or software support, and delivery of operational services.Client advisor on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation.Accountable for ensuring a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s).Managing critical situations as the IBM technical interface to clients until resolution.Performing service activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products.Local travel in the assigned territory throughout the week in support of the Client's needs.Starting with skills in laptop, desktop, and printer support, with opportunities to expand to Intel Server, Networking, and Storage support.IBM Technical Support Services (TLS) is a leader in Service Delivery Excellence, providing world-class support to all of IBM's Customers. The ideal candidate will join a high-performance team built on camaraderie and teamwork, with a strong emphasis on professional growth and skills development through education and training.Note:
This role requires candidates to have a valid driver's license and a reliable vehicle.Required Technical and Professional ExpertisePrevious experience coordinating hardware and/or software support for clients, ensuring a seamless resolution process.Experience in on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components.Effective communication skills.Problem-solving abilities.Teamwork and adaptability.Preferred Technical and Professional ExpertiseA+ Certification is a plus.Cisco UCS Certification is a plus.Cisco R&S Certification is a plus.About IBMIBM's greatest invention is the IBMer. We believe in improving business, society, and the human condition through intelligence, reason, and science. Join us to be a part of our journey in being a responsible technology innovator.Location StatementIBM offers a competitive benefits program, which includes medical & prescription drug coverage, dental, vision, mental health & well-being, paid holidays, sick time, vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days or less if not needed to fill the role. IBM will not be providing visa sponsorship for this position now or in the future.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
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IntroductionSystem Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. You will advise clients of preventive maintenance, configuration, operation, and environmental factors which may drastically impact product performance or impair the client's IT operation.Your Role and ResponsibilitiesIBM is looking for a Systems Services Representative for the Northern NJ area. This unique role is for an individual contributor responsible for the on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, software, and operating systems in a data center environment.As a Systems Services Representative, you will be:The primary technical interface to clients for the coordination of hardware and/or software support, and delivery of operational services.Client advisor on preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation.Accountable for ensuring a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s).Managing critical situations as the IBM technical interface to clients until resolution.Performing service activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products.Local travel in the assigned territory throughout the week in support of the Client's needs.Starting with skills in laptop, desktop, and printer support, with opportunities to expand to Intel Server, Networking, and Storage support.IBM Technical Support Services (TLS) is a leader in Service Delivery Excellence, providing world-class support to all of IBM's Customers. The ideal candidate will join a high-performance team built on camaraderie and teamwork, with a strong emphasis on professional growth and skills development through education and training.Note:
This role requires candidates to have a valid driver's license and a reliable vehicle.Required Technical and Professional ExpertisePrevious experience coordinating hardware and/or software support for clients, ensuring a seamless resolution process.Experience in on-site installation, maintenance, and repair activities for IBM and multi-vendor systems and components.Effective communication skills.Problem-solving abilities.Teamwork and adaptability.Preferred Technical and Professional ExpertiseA+ Certification is a plus.Cisco UCS Certification is a plus.Cisco R&S Certification is a plus.About IBMIBM's greatest invention is the IBMer. We believe in improving business, society, and the human condition through intelligence, reason, and science. Join us to be a part of our journey in being a responsible technology innovator.Location StatementIBM offers a competitive benefits program, which includes medical & prescription drug coverage, dental, vision, mental health & well-being, paid holidays, sick time, vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days or less if not needed to fill the role. IBM will not be providing visa sponsorship for this position now or in the future.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
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