Halepuna
Orchids - Server (Part-Time)
Halepuna, Honolulu, Hawaii, United States, 96814
Halekulani, 2199 Kalia Road, Honolulu, Hawaii, United States of America
Req #1063LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."As an integral part of a team, the Server is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to taking food and beverage orders, retrieving, and serving alcoholic and non-alcoholic beverages and food orders to guest tables according to Halekulani specifications, courteously and efficiently. Collecting payment and assisting in the maintenance of the restaurant area, kitchen, and all needed equipment.ESSENTIAL FUNCTIONSGreet and acknowledge all arriving/departing guests. Maintain complete knowledge of and comply with all department policies, service procedures, and standards.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as needed.Anticipate guest needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.Maintain positive guest relations at all times.Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.Resolve guest complaints, ensuring guest satisfaction.Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, and proper table set-ups.Maintain knowledge of and strictly abide by state liquor regulations. (Be at least 18 years of age).Check station assignments and complete work to be done.Transport supplies from the storeroom to the restaurant as assigned.Stock condiments and supplies as laid out in departmental standards.Access and input information into P.O.S. system.Suggestively sell restaurant menu items, beverages, and wine.Maintain good coordination with service partners at all times.Set up and check stations as assigned and laid down in departmental standards.Retrieve and stock clean linen from Laundry in restaurant.Stock and polish all side station wares to the levels required for business.Set tables.Attend Pre-Meal meetings.Serve water to all guests upon request.Serve bread and butter, and dip.Serve coffee, tea, and other designated non-alcoholic beverages.Remove solid wares and other items from tables assigned promptly without inconveniencing guests.Transport tray from restaurant to breakdown area; and separate wares and food.Monitor and maintain cleanliness of assigned areas.Clean and reset tables immediately after guests depart.Prepare, lift, and breakdown of bus trays.Restock wares in side stations throughout shift.Complete closing duties as assigned:Breakdown and clean stations.Retrieve all lanterns from tables and store properly in designated area.Drop off soiled linen to laundry department.Restock items for next service.Breakdown side stations.Secure all supplies at end of shift.Leave duty after reporting to Manager on duty.Perform all other duties as may be required or assigned.SUPERVISORY REQUIREMENTSReports To:
Managers, Assistant Manager, and/or SupervisorEDUCATION/EXPERIENCE2 Year experience as service staff in an upscale restaurant environment.High school diploma or equivalent vocational training certificate.Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.LICENSES/CERTIFICATIONSLiquor Commission Card and certification from an alcohol awareness program required to serve alcoholic beverages (state law requirement).KNOWLEDGE, SKILLS, & ABILITIESAbility to anticipate guest needs; respond promptly and acknowledge all guests.Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.Must be highly organized, detail-oriented, and have the ability to multi-task.Ability to maintain positive guest relations at all times.Familiarity with P.O.S. system operation and manual procedures.PHYSICAL DEMANDSThe physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to move tables and chairs in dining room.Ability to exert effort in transporting supplies and equipment (15-45 pounds) from the storeroom.Ability to stand/walk for up to 8-9 hours throughout work shift.Maintain stationary position for ½ hour throughout work shift.Ability to lift up to 50 pounds.Ability to work 8-9 hours shift.WORK ENVIRONMENTOutdoors under direct sunlight.Exposure to hot, humid weather conditions.Variable temperature conditions and noise levels.Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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Req #1063LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."As an integral part of a team, the Server is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to taking food and beverage orders, retrieving, and serving alcoholic and non-alcoholic beverages and food orders to guest tables according to Halekulani specifications, courteously and efficiently. Collecting payment and assisting in the maintenance of the restaurant area, kitchen, and all needed equipment.ESSENTIAL FUNCTIONSGreet and acknowledge all arriving/departing guests. Maintain complete knowledge of and comply with all department policies, service procedures, and standards.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as needed.Anticipate guest needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.Maintain positive guest relations at all times.Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.Resolve guest complaints, ensuring guest satisfaction.Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, and proper table set-ups.Maintain knowledge of and strictly abide by state liquor regulations. (Be at least 18 years of age).Check station assignments and complete work to be done.Transport supplies from the storeroom to the restaurant as assigned.Stock condiments and supplies as laid out in departmental standards.Access and input information into P.O.S. system.Suggestively sell restaurant menu items, beverages, and wine.Maintain good coordination with service partners at all times.Set up and check stations as assigned and laid down in departmental standards.Retrieve and stock clean linen from Laundry in restaurant.Stock and polish all side station wares to the levels required for business.Set tables.Attend Pre-Meal meetings.Serve water to all guests upon request.Serve bread and butter, and dip.Serve coffee, tea, and other designated non-alcoholic beverages.Remove solid wares and other items from tables assigned promptly without inconveniencing guests.Transport tray from restaurant to breakdown area; and separate wares and food.Monitor and maintain cleanliness of assigned areas.Clean and reset tables immediately after guests depart.Prepare, lift, and breakdown of bus trays.Restock wares in side stations throughout shift.Complete closing duties as assigned:Breakdown and clean stations.Retrieve all lanterns from tables and store properly in designated area.Drop off soiled linen to laundry department.Restock items for next service.Breakdown side stations.Secure all supplies at end of shift.Leave duty after reporting to Manager on duty.Perform all other duties as may be required or assigned.SUPERVISORY REQUIREMENTSReports To:
Managers, Assistant Manager, and/or SupervisorEDUCATION/EXPERIENCE2 Year experience as service staff in an upscale restaurant environment.High school diploma or equivalent vocational training certificate.Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.LICENSES/CERTIFICATIONSLiquor Commission Card and certification from an alcohol awareness program required to serve alcoholic beverages (state law requirement).KNOWLEDGE, SKILLS, & ABILITIESAbility to anticipate guest needs; respond promptly and acknowledge all guests.Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.Must be highly organized, detail-oriented, and have the ability to multi-task.Ability to maintain positive guest relations at all times.Familiarity with P.O.S. system operation and manual procedures.PHYSICAL DEMANDSThe physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to move tables and chairs in dining room.Ability to exert effort in transporting supplies and equipment (15-45 pounds) from the storeroom.Ability to stand/walk for up to 8-9 hours throughout work shift.Maintain stationary position for ½ hour throughout work shift.Ability to lift up to 50 pounds.Ability to work 8-9 hours shift.WORK ENVIRONMENTOutdoors under direct sunlight.Exposure to hot, humid weather conditions.Variable temperature conditions and noise levels.Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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