Halekulani Corp.
Pool & Fitness - Pool Service Attendant (On-Call)
Halekulani Corp., Honolulu, Hawaii, United States, 96814
Pool & Fitness - Pool Service Attendant (On-Call)
Halekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America
Req #871Wednesday, July 3, 2024As an integral part of a team, the Pool Service Attendant is responsible for continuously looking for ways to enhance each guest interaction, from creating an elevated arrival experience, to providing anticipatory service, as well as being a knowledgeable and gracious representative of Halekulani. The Pool Service Attendant will prepare the deck for service and always maintain cleanliness while ensuring Halekulani’s standards of service. The Pool Service Attendant is responsible for assisting guests with seating and towels, taking food and beverage orders, delivering orders, and passing amenities in a professional and timely manner. This team member will collect and process F&B check payments, perform closing reconciliations, and clean the pool and deck upon closing.ESSENTIAL FUNCTIONSAdhere to Halekulani Health & Safety policies to ensure a safe and secure environmentAdhere to all Hotel and Pool standard operating proceduresMonitor and maintain cleanliness, sanitation, and organization of assigned work areas alwaysEnsure a safe pool environment for both guests and families through attentive supervisionReport to duty in a clean uniform and assigned equipment (radios, service supplies, etc.)Provide thoughtful, anticipatory, and gracious serviceProvide guests with lounge chair covers, pool and beach towels according to SOPProvide or offer water service within 5 minutes of guest seatingProvide guest with assigned amenities throughout the dayMaintain knowledge of:
State liquor laws and regulationsTable/seat/station numbers, pool capacity and statistics, hours of operation, and proper table set upAll menu items, key ingredients, preparations, and method of presentationsAll liquor brands, beers, and non-alcoholic selections; correct glassware and garnishesParticular characteristics and descriptions of wine/champagne by the glass and major wines on the wine list
Record guest names, room numbers and special preferences in Open TableTake food & beverage orders, utilizing suggestive upselling techniques and make note of dietary needsInput orders into POS system and ensure transmission of beverage order is verified at the barRetrieve all food and beverages items and promptly serve to the guestCollect payment and perform proper check settlement proceduresReport tips at the end of the assigned shiftComplete opening and closing side duties as assignedPick up all empty glassware or beverages and towels from poolsideOffer alternatives when a guest request is not availableTry to resolve guest complaints, and inform management of the opportunity in a timely mannerPrioritize duties while remaining visible and productiveReport all injuries and accidents to the Manager on Duty (MOD) and Security immediatelyReport any suspicious activity immediately to security and managementCommunicate respectfully with fellow staff membersClear all towels and items left behind to prepare for the next guestRoutinely ‘circle’ your section of the pool desk to check-in on guests and offer service or assistanceMaintain knowledge of hotel outlets, events, and local attractionsPerform all other duties as may be required or assigned.SUPERVISORY REQUIREMENTSReports To:
Pool Manager, Director of Spa & WellnessEDUCATION/EXPERIENCERequired minimum of one (1) year prior experience as a Restaurant Server, Pool Attendant, Guest Service-related position, in a comparable environmentHigh school diploma or equivalent vocational training certificatePrior culinary and guest relations training preferredAny combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this positionLICENSES/CERTIFICATIONSLiquor Commission Card and certification from alcohol awareness program required to serve alcoholic beverages. Must be of legal age (18) in the County of Honolulu to serve alcoholic beveragesCPR certificationKNOWLEDGE, SKILLS, & ABILITIESAbility to work in a high volume, fast paced outdoor luxury environment, with excellent communication skills and a professional, even-tempered personality.Ability to anticipate guest needs, practice emotional intelligence and respond promptlyEnsure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accuratelyMust be highly organized, articulate, meticulous and have the ability to multi-task and prioritizeAbility to always maintain positive relations with guests and fellow staff membersAbility to access and input information into P.O.S. system operation and manual proceduresMust have knowledge of and strictly abide by state liquor regulationsPHYSICAL DEMANDSThe physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to stand/walk for up to 8 hours throughout work shiftAbility to transport food & beverage orders (approx. 15-45 lbs.) to and from the kitchenAbility to carry/lift up to 50 lbs.Ability to reach up to 5 feetMaintain stationary position for ½ to 1 hour throughout work shiftAble to work days, weekends and holidaysWORK ENVIRONMENTOutdoor, non-air conditioned pool and restaurant environmentExposure to direct sun, heavy rain, high winds, hot and humid weather conditionsHalekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America
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Halekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America
Req #871Wednesday, July 3, 2024As an integral part of a team, the Pool Service Attendant is responsible for continuously looking for ways to enhance each guest interaction, from creating an elevated arrival experience, to providing anticipatory service, as well as being a knowledgeable and gracious representative of Halekulani. The Pool Service Attendant will prepare the deck for service and always maintain cleanliness while ensuring Halekulani’s standards of service. The Pool Service Attendant is responsible for assisting guests with seating and towels, taking food and beverage orders, delivering orders, and passing amenities in a professional and timely manner. This team member will collect and process F&B check payments, perform closing reconciliations, and clean the pool and deck upon closing.ESSENTIAL FUNCTIONSAdhere to Halekulani Health & Safety policies to ensure a safe and secure environmentAdhere to all Hotel and Pool standard operating proceduresMonitor and maintain cleanliness, sanitation, and organization of assigned work areas alwaysEnsure a safe pool environment for both guests and families through attentive supervisionReport to duty in a clean uniform and assigned equipment (radios, service supplies, etc.)Provide thoughtful, anticipatory, and gracious serviceProvide guests with lounge chair covers, pool and beach towels according to SOPProvide or offer water service within 5 minutes of guest seatingProvide guest with assigned amenities throughout the dayMaintain knowledge of:
State liquor laws and regulationsTable/seat/station numbers, pool capacity and statistics, hours of operation, and proper table set upAll menu items, key ingredients, preparations, and method of presentationsAll liquor brands, beers, and non-alcoholic selections; correct glassware and garnishesParticular characteristics and descriptions of wine/champagne by the glass and major wines on the wine list
Record guest names, room numbers and special preferences in Open TableTake food & beverage orders, utilizing suggestive upselling techniques and make note of dietary needsInput orders into POS system and ensure transmission of beverage order is verified at the barRetrieve all food and beverages items and promptly serve to the guestCollect payment and perform proper check settlement proceduresReport tips at the end of the assigned shiftComplete opening and closing side duties as assignedPick up all empty glassware or beverages and towels from poolsideOffer alternatives when a guest request is not availableTry to resolve guest complaints, and inform management of the opportunity in a timely mannerPrioritize duties while remaining visible and productiveReport all injuries and accidents to the Manager on Duty (MOD) and Security immediatelyReport any suspicious activity immediately to security and managementCommunicate respectfully with fellow staff membersClear all towels and items left behind to prepare for the next guestRoutinely ‘circle’ your section of the pool desk to check-in on guests and offer service or assistanceMaintain knowledge of hotel outlets, events, and local attractionsPerform all other duties as may be required or assigned.SUPERVISORY REQUIREMENTSReports To:
Pool Manager, Director of Spa & WellnessEDUCATION/EXPERIENCERequired minimum of one (1) year prior experience as a Restaurant Server, Pool Attendant, Guest Service-related position, in a comparable environmentHigh school diploma or equivalent vocational training certificatePrior culinary and guest relations training preferredAny combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this positionLICENSES/CERTIFICATIONSLiquor Commission Card and certification from alcohol awareness program required to serve alcoholic beverages. Must be of legal age (18) in the County of Honolulu to serve alcoholic beveragesCPR certificationKNOWLEDGE, SKILLS, & ABILITIESAbility to work in a high volume, fast paced outdoor luxury environment, with excellent communication skills and a professional, even-tempered personality.Ability to anticipate guest needs, practice emotional intelligence and respond promptlyEnsure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accuratelyMust be highly organized, articulate, meticulous and have the ability to multi-task and prioritizeAbility to always maintain positive relations with guests and fellow staff membersAbility to access and input information into P.O.S. system operation and manual proceduresMust have knowledge of and strictly abide by state liquor regulationsPHYSICAL DEMANDSThe physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to stand/walk for up to 8 hours throughout work shiftAbility to transport food & beverage orders (approx. 15-45 lbs.) to and from the kitchenAbility to carry/lift up to 50 lbs.Ability to reach up to 5 feetMaintain stationary position for ½ to 1 hour throughout work shiftAble to work days, weekends and holidaysWORK ENVIRONMENTOutdoor, non-air conditioned pool and restaurant environmentExposure to direct sun, heavy rain, high winds, hot and humid weather conditionsHalekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America
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