Air Comfort, Inc
Landscape Account Manager
Air Comfort, Inc, Orlando, Florida, us, 32885
POSITION SUMMARY:In this position the Account Manager is primary client contact for all jobs in the area.
PRIMARY DUTIES AND RESPONSIBILITIES:Field Management
Develop production activity calendarReview new equipment technologyPlant, Turf & Tree Health Care (finalize annual agronomic plans, develop selective pruning schedule)Order fert. & pest products, order premurgent, schedule pre emergent applicationsSchedule Summer aerationMaintain familiarity with each job’s specifications and ensure compliance.Develop and maintain schedules for maintenance work on all jobs.Create routes for crews and coordinate manpower, equipment and materials.Monitor and arrange schedules for irrigation system on job sites.Monitor and arrange schedule for pest control and fertilization.Manage equipment needs and ensure that all equipment in the area is properly maintained.Manage designated work teamsConduct employee reviews, discipline & skill set assessmentFocus on production & efficiencyScheduling & seasonal start-upSolve production related issuesImplement agronomic planDevelop & update production activity calendarManage equipment utilization & asset managementManage asset newnessOversee all support regimes (shop support, supply chain support, administrative support, resources support such as vendor, supplier, subcontractor, etc.), financial tool support (systems understanding & education).Safety
Oversee to ensure safe operationsOrient new employeesStrictly adhere to all safety policiesDiscipline aggressivelyEnsure job site safetyEnsure equipment utilization safetyManage load-unload and dispatch safetyEnsure subcontractor & vendor safe operationsConduct spring, summer & fall safety trainingConduct site safety inspectionsQuality Control
Inspect prior to crew visitPerform quality walks with crew leadersPerform on-the-job training (OTJ)Manage weather-related eventsImplement technological advancementsSpecification engineeringManage curb appealClient Relations
Inform clients of problems and changes concerning their properties in a timely manner.Ensure that client requests are responded to in a timely manner.Anticipate client needs in a proactive manner.Manage life cycle of landscapingCoordinate lawn & ornamental fertilization plans with Pest Control ManagerCoordinate pest management plans with Pest Control ManagerManage arbor culture plansImplement air & light managementManage water managementDevelop life cycle replacement plansManage life cycle of irrigationOversee controller upgradesManage valve and head retrofitsUnderstand contractual obligations & specificationsReview each contract's specificationsProvide activity calendar to work team leadersReaffirm contractual understanding with customersAddress contractual disputes immediatelyRe-engineer specifications periodically based on technology advancements, contractual mistakes, site learnings, market shifts & client observationsDevelop client relationships & work teamsInfluence and manage relationshipsBudget
Ensure budget compliancePost job costs daily (if applicable)Review budget to actual reports weekly (if applicable)Address suspected estimating errors immediately – both positive & negativeReport site condition changes immediatelyManage agronomic plan & watering schedulesAdjust budgets periodically based on lessons learned, market conditions & technological advancementsManage uncontrollable costs (weather phenomena, economic shifts & market conditions)Personnel Development (if not a dedicated operations supervisor)
Screen, hire and terminate employees within their area.Evaluate performance of foremen and make recommendations regarding wages.Develop training goals for all subordinate personnel.Develop training matrixPost training boardConduct weekly “refresher” trainingDevelop training libraryDevelop skill-driven wage policiesOversee employee policy trainingConduct “lesson learned” reviewsEnsure best practice & standard practice trainingSales
Oversee project enhancement & landscape upgradesDevelop a responsible enhancement plan for each project (safety, life cycle, long term cost management, curb appeal)Oversee enhancement work team efficiencyOversee enhancement work team qualityOversee budget to actualConduct lessons learned reviewsSell enhancement projects, including bid preparation, submission, and overseeing project until completion.Develop new leads of maintenance prospectsTarget sales for increased route density.Manage new account sales, including measuring for bid estimates, creating bid proposals, and presenting/closing salesManage renewals (Re-Conversion)Establish trust through competency, communications, and corporate relationshipsMaintain a client management scheduleSet high standardsProvide planning toolsAdministrative
Oversee & administrate field-related reportingManage time sheet reportingManage materials codingMaintain hire documentationDocument employee disciplineDocument dismissalsDocument employee reviewsSupport branch vision, performing accordingly and passing it on to employees.Uphold and enforce all Triple J policies. Provide feedback to employees on procedures and policies.Monitor direct labor budgets.Keep office informed of changes in job and billing status.Provide accurate and timely paperwork flow from field to office.Actively support branch safety program.Ensure extra work is billed on time.Assist with sales and renewals as appropriate.Volunteer for projects and programs, making improvements and suggestions for existing programs.Provide creative solutions to problems.Think ahead, having a proactive plan to keep Triple J ahead of the competition.Assume responsibility, authority, and accountability for all activities within an area.Exceed client expectations of service, anticipating their needs.Stay aware of the pulse of the organization and keep immediate supervisors and those responsible informed.Marketing
Manage your marketConduct a market studyBuild market densityPost contacts and dates of contactsPost follow-up meeting datesDevelop & calendar contract renewalsSend or deliver auto-renewal lettersPost cold calling selling scheduleUnderstand the customers' value chainCreate strategies to move up the chainPrice to the market segment's ability to payCreate wallet share strategy (service line sales, snow, arbor, irrigation, etc.)Develop market segment-specific strategies (read segment-specific trade magazines, join market-specific trade organizations, attend real estate-related trade shows & attend HOA/POA meetings)Personal Effectiveness
Manage personal effectivenessBuild competency trustEnhance communication skillsManage network (drive marketing & re-conversion success)Organize personal time & manage effectivelyREQUIREMENTS (KNOWLEDGE, SKILLS, AND ABILITIES)
Must be able to prioritize multiple deadlines & keep up in a fast-paced environmentGood communication skills with persons inside and outside the organization, representing the organization to the public, government, and other external sources.Ability to develop, design, or create new applications, ideas, and relationshipsAbility to develop and build teams (encouraging and building mutual trust, respect, and cooperation among team members and maintaining interpersonal relationships)Strong decision-making and problem-solving skills (analyzing information and evaluating results to choose the best solution)Excellent organizational, planning, and prioritizing skills (developing specific goals and plans to prioritize, organize, and accomplish the work)Highly proficient in software programs: Excel, Word, Publisher, Email, Internet, & PowerPointKnowledge of operation of standard office equipment (Fax, Copier, Scanner, etc.)Proficient with smartphones and tabletsStrong written and verbal communication skillsAbility to gather and monitor information effectivelyAttention to detail and accuracy, flexibility & adaptabilityClient service orientationTeamwork orientedAbility to stay focused, efficient, and effective in managing multiple priorities.Professional demeanor and ability to defuse emotional situations in a calm manner.Strong interpersonal skills and good judgmentProven ability to work independently to achieve accomplishmentsMature, energetic with a ‘let’s roll up our sleeves’ attitude which is especially important in a small but growing organizationProven ability to effectively collaborate with internal teams, cross-functional teams, and external parties in a rapidly growing environmentEDUCATIONAL QUALIFICATIONS:
College Degree PreferredENVIRONMENTAL REQUIREMENTS:
Limited temperature fluctuations.PHYSICAL REQUIREMENTS:
Must be able to pass a drug screen. Must be able to: sit for long periods of time, stand for at least 4 hours at a time, occasionally climb stairs, have normal eye/hand motor coordination, grasp small objects, possess a normal extended reach, move about, lift up to 40 lbs, determine colors, and possess near perception.
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PRIMARY DUTIES AND RESPONSIBILITIES:Field Management
Develop production activity calendarReview new equipment technologyPlant, Turf & Tree Health Care (finalize annual agronomic plans, develop selective pruning schedule)Order fert. & pest products, order premurgent, schedule pre emergent applicationsSchedule Summer aerationMaintain familiarity with each job’s specifications and ensure compliance.Develop and maintain schedules for maintenance work on all jobs.Create routes for crews and coordinate manpower, equipment and materials.Monitor and arrange schedules for irrigation system on job sites.Monitor and arrange schedule for pest control and fertilization.Manage equipment needs and ensure that all equipment in the area is properly maintained.Manage designated work teamsConduct employee reviews, discipline & skill set assessmentFocus on production & efficiencyScheduling & seasonal start-upSolve production related issuesImplement agronomic planDevelop & update production activity calendarManage equipment utilization & asset managementManage asset newnessOversee all support regimes (shop support, supply chain support, administrative support, resources support such as vendor, supplier, subcontractor, etc.), financial tool support (systems understanding & education).Safety
Oversee to ensure safe operationsOrient new employeesStrictly adhere to all safety policiesDiscipline aggressivelyEnsure job site safetyEnsure equipment utilization safetyManage load-unload and dispatch safetyEnsure subcontractor & vendor safe operationsConduct spring, summer & fall safety trainingConduct site safety inspectionsQuality Control
Inspect prior to crew visitPerform quality walks with crew leadersPerform on-the-job training (OTJ)Manage weather-related eventsImplement technological advancementsSpecification engineeringManage curb appealClient Relations
Inform clients of problems and changes concerning their properties in a timely manner.Ensure that client requests are responded to in a timely manner.Anticipate client needs in a proactive manner.Manage life cycle of landscapingCoordinate lawn & ornamental fertilization plans with Pest Control ManagerCoordinate pest management plans with Pest Control ManagerManage arbor culture plansImplement air & light managementManage water managementDevelop life cycle replacement plansManage life cycle of irrigationOversee controller upgradesManage valve and head retrofitsUnderstand contractual obligations & specificationsReview each contract's specificationsProvide activity calendar to work team leadersReaffirm contractual understanding with customersAddress contractual disputes immediatelyRe-engineer specifications periodically based on technology advancements, contractual mistakes, site learnings, market shifts & client observationsDevelop client relationships & work teamsInfluence and manage relationshipsBudget
Ensure budget compliancePost job costs daily (if applicable)Review budget to actual reports weekly (if applicable)Address suspected estimating errors immediately – both positive & negativeReport site condition changes immediatelyManage agronomic plan & watering schedulesAdjust budgets periodically based on lessons learned, market conditions & technological advancementsManage uncontrollable costs (weather phenomena, economic shifts & market conditions)Personnel Development (if not a dedicated operations supervisor)
Screen, hire and terminate employees within their area.Evaluate performance of foremen and make recommendations regarding wages.Develop training goals for all subordinate personnel.Develop training matrixPost training boardConduct weekly “refresher” trainingDevelop training libraryDevelop skill-driven wage policiesOversee employee policy trainingConduct “lesson learned” reviewsEnsure best practice & standard practice trainingSales
Oversee project enhancement & landscape upgradesDevelop a responsible enhancement plan for each project (safety, life cycle, long term cost management, curb appeal)Oversee enhancement work team efficiencyOversee enhancement work team qualityOversee budget to actualConduct lessons learned reviewsSell enhancement projects, including bid preparation, submission, and overseeing project until completion.Develop new leads of maintenance prospectsTarget sales for increased route density.Manage new account sales, including measuring for bid estimates, creating bid proposals, and presenting/closing salesManage renewals (Re-Conversion)Establish trust through competency, communications, and corporate relationshipsMaintain a client management scheduleSet high standardsProvide planning toolsAdministrative
Oversee & administrate field-related reportingManage time sheet reportingManage materials codingMaintain hire documentationDocument employee disciplineDocument dismissalsDocument employee reviewsSupport branch vision, performing accordingly and passing it on to employees.Uphold and enforce all Triple J policies. Provide feedback to employees on procedures and policies.Monitor direct labor budgets.Keep office informed of changes in job and billing status.Provide accurate and timely paperwork flow from field to office.Actively support branch safety program.Ensure extra work is billed on time.Assist with sales and renewals as appropriate.Volunteer for projects and programs, making improvements and suggestions for existing programs.Provide creative solutions to problems.Think ahead, having a proactive plan to keep Triple J ahead of the competition.Assume responsibility, authority, and accountability for all activities within an area.Exceed client expectations of service, anticipating their needs.Stay aware of the pulse of the organization and keep immediate supervisors and those responsible informed.Marketing
Manage your marketConduct a market studyBuild market densityPost contacts and dates of contactsPost follow-up meeting datesDevelop & calendar contract renewalsSend or deliver auto-renewal lettersPost cold calling selling scheduleUnderstand the customers' value chainCreate strategies to move up the chainPrice to the market segment's ability to payCreate wallet share strategy (service line sales, snow, arbor, irrigation, etc.)Develop market segment-specific strategies (read segment-specific trade magazines, join market-specific trade organizations, attend real estate-related trade shows & attend HOA/POA meetings)Personal Effectiveness
Manage personal effectivenessBuild competency trustEnhance communication skillsManage network (drive marketing & re-conversion success)Organize personal time & manage effectivelyREQUIREMENTS (KNOWLEDGE, SKILLS, AND ABILITIES)
Must be able to prioritize multiple deadlines & keep up in a fast-paced environmentGood communication skills with persons inside and outside the organization, representing the organization to the public, government, and other external sources.Ability to develop, design, or create new applications, ideas, and relationshipsAbility to develop and build teams (encouraging and building mutual trust, respect, and cooperation among team members and maintaining interpersonal relationships)Strong decision-making and problem-solving skills (analyzing information and evaluating results to choose the best solution)Excellent organizational, planning, and prioritizing skills (developing specific goals and plans to prioritize, organize, and accomplish the work)Highly proficient in software programs: Excel, Word, Publisher, Email, Internet, & PowerPointKnowledge of operation of standard office equipment (Fax, Copier, Scanner, etc.)Proficient with smartphones and tabletsStrong written and verbal communication skillsAbility to gather and monitor information effectivelyAttention to detail and accuracy, flexibility & adaptabilityClient service orientationTeamwork orientedAbility to stay focused, efficient, and effective in managing multiple priorities.Professional demeanor and ability to defuse emotional situations in a calm manner.Strong interpersonal skills and good judgmentProven ability to work independently to achieve accomplishmentsMature, energetic with a ‘let’s roll up our sleeves’ attitude which is especially important in a small but growing organizationProven ability to effectively collaborate with internal teams, cross-functional teams, and external parties in a rapidly growing environmentEDUCATIONAL QUALIFICATIONS:
College Degree PreferredENVIRONMENTAL REQUIREMENTS:
Limited temperature fluctuations.PHYSICAL REQUIREMENTS:
Must be able to pass a drug screen. Must be able to: sit for long periods of time, stand for at least 4 hours at a time, occasionally climb stairs, have normal eye/hand motor coordination, grasp small objects, possess a normal extended reach, move about, lift up to 40 lbs, determine colors, and possess near perception.
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