The Washington House
Mac Support Technician
The Washington House, Washington, District of Columbia, us, 20022
Innovative, Secure, and Outcome-Based Solutions
Current Job Openings
Job Summary:A Mac Support Technician job in Washington, DC (20565) is currently available through Belcan at one of our key federal clients. To be considered for this role, you will have a BS in a relevant field and 5 years of relevant experience.We are seeking a skilled and experienced Apple Device Management Technician. The ideal candidate will have a strong background in managing Apple devices, with proficiency in Jamf Pro and a deep understanding of Mac hardware, macOS, iOS, and related software applications.Job Duties:Utilize Jamf Pro for efficient management of Apple devices.Integrate Mac systems seamlessly with Active Directory, ensuring smooth operations across platforms.Demonstrate expertise in Mac hardware, macOS, iOS, and software applications to provide comprehensive support and troubleshooting.Utilize strong diagnostic and problem-solving skills to address technical issues promptly and effectively.Use Terminal for advanced troubleshooting and system configurations.Experience with scripting languages e.g., Bash for automation tasks.Conduct system and network configurations through Terminal commands, ensuring optimal performance and security.Apply knowledge of Unix-based systems to Mac and iOS environments for enhanced efficiency and functionality.Manage and troubleshoot security protocols and permissions via Terminal, ensuring compliance and data integrity.Oversee iOS device management, including configuration profiles, MDM solutions, and app deployment.Provide expert-level support for iOS troubleshooting and issue resolution, staying updated on the latest developments in iOS and macOS platforms.Required Qualifications:Strong hands-on experience with MacOSStrong hands-on experience with Mac hardwareMid-level experience with iOS / mobile devicesExperience managing more than 200 Mac devicesStrong experience using Jamf Pro for device management and administrationExcellent customer service skills - position is very customer facingSelf-motivated and takes initiativeProficient in documenting, updating documentation, and record keepingStrong experience creating scripts to automate processes and tasksCompensation:We provide a competitive pay and benefits package. This position is offering a salary range of $65,000 to $70,000. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
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Current Job Openings
Job Summary:A Mac Support Technician job in Washington, DC (20565) is currently available through Belcan at one of our key federal clients. To be considered for this role, you will have a BS in a relevant field and 5 years of relevant experience.We are seeking a skilled and experienced Apple Device Management Technician. The ideal candidate will have a strong background in managing Apple devices, with proficiency in Jamf Pro and a deep understanding of Mac hardware, macOS, iOS, and related software applications.Job Duties:Utilize Jamf Pro for efficient management of Apple devices.Integrate Mac systems seamlessly with Active Directory, ensuring smooth operations across platforms.Demonstrate expertise in Mac hardware, macOS, iOS, and software applications to provide comprehensive support and troubleshooting.Utilize strong diagnostic and problem-solving skills to address technical issues promptly and effectively.Use Terminal for advanced troubleshooting and system configurations.Experience with scripting languages e.g., Bash for automation tasks.Conduct system and network configurations through Terminal commands, ensuring optimal performance and security.Apply knowledge of Unix-based systems to Mac and iOS environments for enhanced efficiency and functionality.Manage and troubleshoot security protocols and permissions via Terminal, ensuring compliance and data integrity.Oversee iOS device management, including configuration profiles, MDM solutions, and app deployment.Provide expert-level support for iOS troubleshooting and issue resolution, staying updated on the latest developments in iOS and macOS platforms.Required Qualifications:Strong hands-on experience with MacOSStrong hands-on experience with Mac hardwareMid-level experience with iOS / mobile devicesExperience managing more than 200 Mac devicesStrong experience using Jamf Pro for device management and administrationExcellent customer service skills - position is very customer facingSelf-motivated and takes initiativeProficient in documenting, updating documentation, and record keepingStrong experience creating scripts to automate processes and tasksCompensation:We provide a competitive pay and benefits package. This position is offering a salary range of $65,000 to $70,000. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
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