S4 INC
Sr. Installation Desktop Technician
S4 INC, Washington, District of Columbia, us, 20022
Job Title:
Installation Desktop TechnicianWork Location:
US Senate, D.C.Clearance:
Ability to pass background investigation to obtain Public TrustCertification:
Must possess either a Microsoft OR an Apple certificationEducation:
Associate's degree in a computer-centered discipline, or a Bachelor's degree in a computer-centered discipline is strongly preferredExperience:
8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment.Travel:
OccasionalSalary:
Commensurate with experienceJob Listing Number:
DC24002LCAT:
Installation Desktop Technician
Overview
The Installation Desktop Technician is responsible for assisting staff with installation, configuration, and ongoing usability of desktops, laptops, and peripheral equipment and software. You will be a member of the technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required. You will support customer installations and support in person, remote desktop, and/or by phone. Must be focused on working with a team and coordinating with team members to solve complex issues.Job Duties:
Provide a high level of customer service to all customers including effective communication.Installs, configures, and upgrades computer hardware and software which includes the migration of data.Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.Set up and support hardware, software, network access, telephones and other equipment for new hires and existing employees.Contribute to departmental policies and procedures related to computer hardware, software installations, and customer support.Support Windows 10, Mac OS, iOS, and Android.Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems.Perform delivery of IT Equipment as well returning to stock of equipment.Provides phone and help-desk support for local and off-site users.Maintains current knowledge of relevant technologies as assigned.Participates in special projects as required.Qualifications:
Must pass background investigation for a Public Trust.Must be a US citizen.Must possess either a Microsoft OR an Apple certification.Associate's degree in a computer-centered discipline. A Bachelor's degree in a computer-centered discipline preferred.8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment.Must have 5+ years of experience with technical proficiency in MAC OS, tools, and productivity office suites.Advanced level experience in MAC/PC hybrid environments including mobile devices.Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems.Experience troubleshooting mobile devices using both iOS and Android. Experience with AirWatch a plus.Provide IT support relating to technical issues involving Microsoft core business applications and operating systems.Must have min. of 3-year experience with JAMF (SCM platform) and SCCM/PXE for Windows.Excellent diagnostic and problem-solving skills.Proven analytical and problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.Extensive equipment support experience.Working technical knowledge of current protocols, operating systems (Windows 10/MacOS), and SOPs.Must be able to lift to 50 lbs.Keen attention to detail.Team-oriented and skilled in working within a collaborative environment.Strong verbal and written communication skills.To apply to this position please go to
www.s4inc.com
and click on Careers to complete an employment application and to upload your resume.S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k) and universal time off. We are an Equal Opportunity Employer including Veterans/Disabled. S4 participates in the E-Verify employment verification program. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times.If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Janine Hunter, VP Recruiting by phone at (781) 430-9122 or by email at jhunter@s4inc.com.
#J-18808-Ljbffr
Installation Desktop TechnicianWork Location:
US Senate, D.C.Clearance:
Ability to pass background investigation to obtain Public TrustCertification:
Must possess either a Microsoft OR an Apple certificationEducation:
Associate's degree in a computer-centered discipline, or a Bachelor's degree in a computer-centered discipline is strongly preferredExperience:
8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment.Travel:
OccasionalSalary:
Commensurate with experienceJob Listing Number:
DC24002LCAT:
Installation Desktop Technician
Overview
The Installation Desktop Technician is responsible for assisting staff with installation, configuration, and ongoing usability of desktops, laptops, and peripheral equipment and software. You will be a member of the technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required. You will support customer installations and support in person, remote desktop, and/or by phone. Must be focused on working with a team and coordinating with team members to solve complex issues.Job Duties:
Provide a high level of customer service to all customers including effective communication.Installs, configures, and upgrades computer hardware and software which includes the migration of data.Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.Set up and support hardware, software, network access, telephones and other equipment for new hires and existing employees.Contribute to departmental policies and procedures related to computer hardware, software installations, and customer support.Support Windows 10, Mac OS, iOS, and Android.Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems.Perform delivery of IT Equipment as well returning to stock of equipment.Provides phone and help-desk support for local and off-site users.Maintains current knowledge of relevant technologies as assigned.Participates in special projects as required.Qualifications:
Must pass background investigation for a Public Trust.Must be a US citizen.Must possess either a Microsoft OR an Apple certification.Associate's degree in a computer-centered discipline. A Bachelor's degree in a computer-centered discipline preferred.8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment.Must have 5+ years of experience with technical proficiency in MAC OS, tools, and productivity office suites.Advanced level experience in MAC/PC hybrid environments including mobile devices.Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems.Experience troubleshooting mobile devices using both iOS and Android. Experience with AirWatch a plus.Provide IT support relating to technical issues involving Microsoft core business applications and operating systems.Must have min. of 3-year experience with JAMF (SCM platform) and SCCM/PXE for Windows.Excellent diagnostic and problem-solving skills.Proven analytical and problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.Extensive equipment support experience.Working technical knowledge of current protocols, operating systems (Windows 10/MacOS), and SOPs.Must be able to lift to 50 lbs.Keen attention to detail.Team-oriented and skilled in working within a collaborative environment.Strong verbal and written communication skills.To apply to this position please go to
www.s4inc.com
and click on Careers to complete an employment application and to upload your resume.S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k) and universal time off. We are an Equal Opportunity Employer including Veterans/Disabled. S4 participates in the E-Verify employment verification program. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times.If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Janine Hunter, VP Recruiting by phone at (781) 430-9122 or by email at jhunter@s4inc.com.
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