Tandym Group
Installation Desktop Engineer
Tandym Group, Washington, District of Columbia, us, 20022
A recognized services company in Washington, D.C. is looking to add multiple Install Desktop Engineers to their growing staff.
Responsibilities:
The Installation Desktop Engineer will: Assist staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software Serve as a member of technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required Support customer installations and support in person, remote desktop and/or by phone Must be focused on working with a team and coordinating with team members to solve complex issues Provide a high-level of customer service to all customers including effective communication Install, configure, and upgrade computer hardware and software which includes the migration of data Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software Contribute to departmental policies and procedures related to computer hardware, software installations and customer support Support Windows 10, Mac OS, iOS, and Android Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems Perform delivery of IT Equipment as well returning to stock of equipment Provide phone and help-desk support for local and off-site users Maintain current knowledge of relevant technologies as assigned Participate in special projects as required Qualifications:
U.S. Citizenship required. Must pass background investigation to obtain Public Trust. Active Certification required: MCSA, MCSE, ACSP, AMIT, or ACMT Associate's Degree in a Computer-centered discipline. 8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment Must have 5+ years of experience with technical proficiency in MAC OS, tools and productivity office suites Advanced level experience in MAC/PC hybrid environments including mobile devices Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems Experience troubleshooting mobile devices using both iOS and Android Provide IT support relating to technical issues involving Microsoft core business applications and operating systems Must have min. of 3-year experience with JAMF (SCM platform) and SCCM/PXE for Windows Excellent diagnostic and problem-solving skills Proven analytical and problem-solving abilities Ability to effetely prioritize and execute tasks in a high-pressure environment Extensive equipment support experience Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs Must be able to lift to 50 lbs Keen attention to detail Team oriented and skilled in working within a collaborative environment Strong verbal and written communication skills Desired Skills:
Bachelor's Degree Experience with AirWatch
Responsibilities:
The Installation Desktop Engineer will: Assist staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software Serve as a member of technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required Support customer installations and support in person, remote desktop and/or by phone Must be focused on working with a team and coordinating with team members to solve complex issues Provide a high-level of customer service to all customers including effective communication Install, configure, and upgrade computer hardware and software which includes the migration of data Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software Contribute to departmental policies and procedures related to computer hardware, software installations and customer support Support Windows 10, Mac OS, iOS, and Android Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems Perform delivery of IT Equipment as well returning to stock of equipment Provide phone and help-desk support for local and off-site users Maintain current knowledge of relevant technologies as assigned Participate in special projects as required Qualifications:
U.S. Citizenship required. Must pass background investigation to obtain Public Trust. Active Certification required: MCSA, MCSE, ACSP, AMIT, or ACMT Associate's Degree in a Computer-centered discipline. 8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment Must have 5+ years of experience with technical proficiency in MAC OS, tools and productivity office suites Advanced level experience in MAC/PC hybrid environments including mobile devices Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems Experience troubleshooting mobile devices using both iOS and Android Provide IT support relating to technical issues involving Microsoft core business applications and operating systems Must have min. of 3-year experience with JAMF (SCM platform) and SCCM/PXE for Windows Excellent diagnostic and problem-solving skills Proven analytical and problem-solving abilities Ability to effetely prioritize and execute tasks in a high-pressure environment Extensive equipment support experience Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs Must be able to lift to 50 lbs Keen attention to detail Team oriented and skilled in working within a collaborative environment Strong verbal and written communication skills Desired Skills:
Bachelor's Degree Experience with AirWatch