Tekfortune Inc
Desk Side MAC Support - Washington DC
Tekfortune Inc, Washington, District of Columbia, us, 20022
Classification:
Public
Location- Washington DC 20049
Rate- 35 max, do not exceed above $35
Need the profiles immediately
+ Mac Desktop Specialist - JAMF Strong hands on ExperienceMust have technology:MAC/Apple productsAirWatch - Intelligent HubJAMF Mobile Device ManagerActive DirectoryResponsibility:Experience working with JAMF MDMServes as the T1 and T2 Support for computer user communityProvides accurate, consistent, creative, and timely solutions to user problems of mid-level to advanced technical difficulty to ensure continued user productivity both in local and remote environments. (These solutions should be based upon internal standards and procedural guidelines.)Responds to escalated problems, referred by first level support personnel with all work being appropriately recorded and documented.Application packaging using JAMFProvides input to processes, procedures, and service descriptions to increase customer satisfaction and to prevent frequently recurring problems, and communicates processes, procedures, policies, and service descriptions to facilitate increased customer satisfaction.Provides Off Hours support as needed for moves and special projects.Supports all supported software and hardware, including desktops, laptops, MAC OS, Productivity Office Suites, and Business Information SystemsEscalates problems to appropriate individual based on established guidelines and procedures.Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.Operational responsibilities may include move coordination, conference support, etc.Assists in special program-related issues as needed, with the flexibility to change focus as necessary.Works with other IT team members regarding troubleshooting incidents, root cause analysis, upgrades, new product or process implementations, and projects.Advise and provide guidance to team members on troubleshooting, technical knowledge, and procedural questions.Train new or junior team membersMatches IT product offerings with the business needs and develops solutions to complex customer requirements.
Qualifications
Bachelor's degree along with at least 1 year of relevant work experience in IT Mac customer supportAssociate degree or H.S. diploma with at least 3 years of relevant work experience.3 or more years of experience including responsibilities in technical computer and customer service skills.Minimum a JAMF 100 CertificationWorked in a Mac Support role for at Least 2 yearsAbility to communicate technical information, both verbal and written to a wide range of end-usersExperience with Open DNS, Symantec End Point and Cylance security productsStrong customer service and troubleshooting skillsClient PC connectivity - ethernet, TCP/IP and VPNFile server knowledge2 years of the latest iOS and Android knowledgeWindows 10, Mac OS, Google Collaboration Apps and Office 365Prabhlin Singh (Pabby) Executive- US- HR- TAG
HCLTech
Supercharging ProgressTM hcltech.com Mob: +1 908 572 0715 (Text me if not reachable) Read our Candidate Data Privacy Notice
::DISCLAIMER::
The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or HCL or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of HCL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any email and/or attachments, please check them for viruses and other defects.
Public
Location- Washington DC 20049
Rate- 35 max, do not exceed above $35
Need the profiles immediately
+ Mac Desktop Specialist - JAMF Strong hands on ExperienceMust have technology:MAC/Apple productsAirWatch - Intelligent HubJAMF Mobile Device ManagerActive DirectoryResponsibility:Experience working with JAMF MDMServes as the T1 and T2 Support for computer user communityProvides accurate, consistent, creative, and timely solutions to user problems of mid-level to advanced technical difficulty to ensure continued user productivity both in local and remote environments. (These solutions should be based upon internal standards and procedural guidelines.)Responds to escalated problems, referred by first level support personnel with all work being appropriately recorded and documented.Application packaging using JAMFProvides input to processes, procedures, and service descriptions to increase customer satisfaction and to prevent frequently recurring problems, and communicates processes, procedures, policies, and service descriptions to facilitate increased customer satisfaction.Provides Off Hours support as needed for moves and special projects.Supports all supported software and hardware, including desktops, laptops, MAC OS, Productivity Office Suites, and Business Information SystemsEscalates problems to appropriate individual based on established guidelines and procedures.Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.Operational responsibilities may include move coordination, conference support, etc.Assists in special program-related issues as needed, with the flexibility to change focus as necessary.Works with other IT team members regarding troubleshooting incidents, root cause analysis, upgrades, new product or process implementations, and projects.Advise and provide guidance to team members on troubleshooting, technical knowledge, and procedural questions.Train new or junior team membersMatches IT product offerings with the business needs and develops solutions to complex customer requirements.
Qualifications
Bachelor's degree along with at least 1 year of relevant work experience in IT Mac customer supportAssociate degree or H.S. diploma with at least 3 years of relevant work experience.3 or more years of experience including responsibilities in technical computer and customer service skills.Minimum a JAMF 100 CertificationWorked in a Mac Support role for at Least 2 yearsAbility to communicate technical information, both verbal and written to a wide range of end-usersExperience with Open DNS, Symantec End Point and Cylance security productsStrong customer service and troubleshooting skillsClient PC connectivity - ethernet, TCP/IP and VPNFile server knowledge2 years of the latest iOS and Android knowledgeWindows 10, Mac OS, Google Collaboration Apps and Office 365Prabhlin Singh (Pabby) Executive- US- HR- TAG
HCLTech
Supercharging ProgressTM hcltech.com Mob: +1 908 572 0715 (Text me if not reachable) Read our Candidate Data Privacy Notice
::DISCLAIMER::
The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or HCL or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of HCL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any email and/or attachments, please check them for viruses and other defects.