Desktop Support and Mobility Support

Job Title: Desktop Support and Mobility SupportWork Location: Lebanon, INPosition Type: Full Time PermanentRelevant Experience (in Yrs): 5+ YearsTechnical/Functional Skills:Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,

Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDISolve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and TasksDeployment of device drivers and windows patch updatesTroubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devicesManage the Security compliance health status of end user workstationsMonitor security patching status and remedy deficiencies proactivelyDiagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk teamAdjust configuration options as required to resolve defects identified while performing corrective action on a deviceInvestigate desktop level incidents and identify root causes to be able to provide solutions.Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilitiesSupport Windows 10 Feature upgrade using modern management techniques - SCCM/Auto PilotL2 Workstations operational supportMonitor and report on User experience.Report on Workstation image deployments and patch compliance metrics