Desktop Support Engineer

Job Title: Desktop Support Engineer Location: Atlanta, GA Type of hire :- Contract Job Details: Role name: Support Executive Role Description: Experience in Imaging laptops using PXE boot Experience working in JAMF Hands on experience troubleshooting windows and mac issues Competencies: Desktop Management - Infrastructure Services (IS), IT IS_Service Desk Experience (Years): 4-6 Essential Skills: • Proficiency in both Windows (10, 11) and macOS • Familiarity with ticketing systems (e.g., ServiceNow, JIRA). • Basic understanding of Active Directory • Knowledge of remote support tools and desktop virtualization. • Experience with Microsoft Office Suite and other common business applications. • Strong communication and customer service skills for assisting non-technical users • Basic network troubleshooting skills, including familiarity with TCP/IP, DNS, DHCP, etc. • Must be able to lift and move computer equipment and accessories from one location to another. • Familiarity with BitLocker and File vault encryption tools • Hands on experience troubleshooting Windows and mac devices • Laptop imaging requests • Hands on experience in Printer , VPN connectivity and Wi fi issues • Handled Software deployment issues • Strong knowledge in Windows and Mac OS • Remote support using tools like remote desktop or Beyond Trust • Troubleshooting hardware and software issues • Familiarity with BitLocker and File vault encryption tools • Experience with backup solutions for windows and mac Desirable Skills: • Respond to user queries via phone, email, or in-person. • Provide troubleshooting for hardware and software issues. • Assist with password resets and account unlocks. • Install, configure, and maintain desktop and laptop computers. • Imaging / Reimaging of laptops and shipping them • Placing requests for laptop/desktop/accessories and shipping them. • Assist users with Bitlocker and Filevault issues. • Assisting remote users using Beyond trust tools and resolve the issues/ escalate as needed. • Provide support for standard office applications and tools. • Install software applications approved by Security team. • Document issues and solutions in the ticketing system. • Escalate complex issues to L2/L3 support when necessary. • Maintain inventory of IT equipment and software licenses. • Assist in the onboarding process by setting up new user accounts and workstations. • Provide training and guidance to users on basic IT processes and tools. • Handle escalated issues from Service Desk. • Perform advanced troubleshooting and diagnostics of hardware and software tools • Support network connectivity issues including VPN and wireless connectivity. • Assist with the deployment and configuration of software and hardware. • Collaborate with other IT teams for system upgrades and project implementations. • Ensure compliance with company policies and procedures. Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.