Beverage Shift Supervisor

DUTIES AND RESPONSIBILITIES• Supervises and trains Beverage Servers, Bartenders, Barbacks and beverage utility on an assigned shift.• Ensures the smooth and efficient service throughout all beverage facilities in the casino.• Calibrates automatic beverage systems.• Conducts shift meetings with beverage staff assigning stations and facilitating the flow of information throughout the department.• Handles all team member relation issues as needed.• Supervises and reports to management all team member call-ins and scheduling conflicts to ensure a property cost effective staffing level.• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.• Monitors guest alcohol consumption and responds accordingly.• Works in a clean, sanitary, safe, and organized manner, abiding by all health and safety regulations.• Promotes outstanding guest services throughout the casino resolving any guest dispute promptly and in a courteous manner.• Maintains knowledge of all state alcohol and gaming regulations and ensures adherence.• Makes recommendations and suggestions and hire, suspend, transfer, discipline and terminate.• Attends meetings as required.• Abides by all regulatory, internal, federal, and state controls and procedures.• Supervises the beverage service team members.• Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS• High school diploma or GED preferred.• One year of supervisory experience in casino or similar environment preferred.• One year experience in a high volume beverage operation or food and beverage environment required.• Basic knowledge of ABC and regulations required.• Strong leadership, interpersonal and communication skills required.• Appropriate licenses, as required and ServSafe certification, or ability to become certified, required.• Knowledge of FDA Food Code standards required.• Must be at least 21 years of age.

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