Sr Solutions Engineer

Apex enables modern investing and wealth management tools through an ecosystem of frictionless platforms, APIs, and services.Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast.If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.AFS has received a number of prestigious industry awards, including:2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards2021 Most Innovative Companies - presented by Fast Company2021 Best API & Best Trading Technology - presented by Global Fintech AwardsABOUT THIS ROLEResponsibilities for Senior Solutions Engineers include:Manage day-to-day ASC queue tickets for distribution amongst the group and answer assigned tickets.Meet with external clients to assist and walk through API documentation and integration to Apex API suite.Test out new feature flags/enhancements to the API suite and our new SDKs.Work with internal business units as if they were clients to improve systems and functionality.Assist with user acceptance testing (UAT) and review of software documentation.Maintain knowledge base of system processing exceptions and operating processes and procedures.Identify ways to improve customer experience and overall implementation process.Senior Solutions Engineers should have the following experience:A bachelor's degree in Computer Science, Management Information Systems, Computer Information Systems, or a related major.3-5 years in a prior role as a Solutions Engineer, Sales Engineer, Software Developer, Developer Advocate, or similar role.Prior experience with Postman or Insomnia is a plus, but not required.Prior experience with SQL is a plus, but not required.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Our RewardsWe offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.Diversity, Equity, Inclusion, and Belonging (DEIB) CommitmentWe're looking for all kinds of people. At Apex, we believe that wealth management and investing should be accessible to everyone, and we strive to create spaces to democratize investing for folks of all walks of life. Internally, we embrace diversity and are dedicated to creating an inclusive and equitable workplace, which reflects our company vision and mission. We value every team member's unique perspective and are committed to fostering a culture where everyone belongs. Join us in our mission to empower and celebrate individual differences.Apex is committed to being an equal opportunity employer.

We ensure that qualified applicants receive fair consideration for employment without discrimination based on sex, gender identity, gender expression, sexual orientation, race, color, natural or protective hairstyle, genetics, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Know your rights: workplace discrimination is illegal.

We stand by this commitment to promote a diverse, equitable, and inclusive workforce.

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