Village of Hoffman Estates
Hoffman Estates, IL – Community Service Officer
Village of Hoffman Estates, Hoffman Estates, Illinois, us, 60179
If you’re good at what you do, you can work anywhere.If you’re the BEST at what you do, come work with the Hoffman Estates Police Department!POSITION SUMMARYThe position of
Community Service Officer
is responsible for animal related ordinances, local parking ordinances, traffic direction, property damage crashes, Police Department front desk duties and the performance of police related tasks which do not involve criminal investigations. This non-sworn position requires a working knowledge of the functions of the police department, including support divisions and outside resources.
As CSO you will respond to and interact with residents, employees, business owners and others within and outside the organization in a courteous, professional and effective manner, always placing emphasis on customer service and public relations. Frequent contact with the public demands a strong dedication to customer service and serving the community.
COMPENSATION2024 Starting hourly rate of $26.5415/hour ($55,206 annually)Competitive benefit package which includes: health, dental, vision, and life insurance, flexible spending accounts, a retirement pension plan through the Illinois Municipal Retirement Fund, paid holidays, paid vacation, sick leave, tuition reimbursement, and more.
HOURS AND SCHEDULE40-hour work week – 10-hour shifts. Workdays will rotate, Shifts include some weekends and holidays.(Shifts are chosen annually, by seniority)
Current 10-hour shifts Anticipated Schedule as of January 20256 a.m. – 4:30 p.m.
6 a.m. – 4 p.m.4 p.m. – 2:30 a.m.
2 p.m. – 12 a.m.(includes 30 minute unpaid lunch)
8 p.m. – 6 a.m.
KEY COMPETENCIES
Flexibility
Knowledge of the Police department (including support divisions and outside resources), Village ordinances, Illinois Animal Control Act and other state laws to perform assignments
Ability to quickly observe, interpret and analyze situations
Maintain composure in stressful situations, which may contain an element of danger
Present a positive attitude and professional image to the public
Ability to work under pressure and multi-task
Clear, concise written and verbal communication. Ability to compose communications and maintain logs, using both manual method and computer
Ability to quickly learn and retain geographic knowledge concerning the Village and surrounding vicinity
Ability to maintain confidentiality
Ability to work with domestic animals and wildlife; and learn animal and wildlife recognition, behavior and handling.
Ability to accurately process cash and credit card payments
Must be able to operate a Village vehicle in all types of weather conditions and maintain valid driver’s license
EDUCATION, EXPERIENCE AND COMPUTER SKILLS
High School diploma or general education degree (GED)
No prior experience or training required.
Parking Enforcement, Animal Control, Community Policing or similar experience a plus.
Keyboarding skills required.
Knowledge of Microsoft Office, LEADS, CAD and ID Networks a plus.
FOREIGN LANGUAGE SKILLSFluency in a foreign language is preferred.
All positions require a pre-employment Village-paid background investigation, including credit and drug screen/physical.
ABOUT THE COMMUNITY
The mission of the Village of Hoffman Estates is to continually improve the quality of life for our 53,000 residents and business community by providing responsive and efficient municipal services. Our location, 30 miles west of Chicago in the Golden Corridor of Interstate 90, provides excellent access to all major attractions within the Chicagoland area and the Midwest. Over 26,000 people are employed by the more than 800 businesses operating in Hoffman Estates. Recently ranked one of the best places to live in Illinois, the Village of Hoffman Estates offers high-quality schools, parks, entertainment and recreational opportunities, as well as a variety of housing options.
The Village of Hoffman Estates is an Equal Opportunity Employer and complies with all applicable Federal, State and local laws regarding employment.
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Community Service Officer
is responsible for animal related ordinances, local parking ordinances, traffic direction, property damage crashes, Police Department front desk duties and the performance of police related tasks which do not involve criminal investigations. This non-sworn position requires a working knowledge of the functions of the police department, including support divisions and outside resources.
As CSO you will respond to and interact with residents, employees, business owners and others within and outside the organization in a courteous, professional and effective manner, always placing emphasis on customer service and public relations. Frequent contact with the public demands a strong dedication to customer service and serving the community.
COMPENSATION2024 Starting hourly rate of $26.5415/hour ($55,206 annually)Competitive benefit package which includes: health, dental, vision, and life insurance, flexible spending accounts, a retirement pension plan through the Illinois Municipal Retirement Fund, paid holidays, paid vacation, sick leave, tuition reimbursement, and more.
HOURS AND SCHEDULE40-hour work week – 10-hour shifts. Workdays will rotate, Shifts include some weekends and holidays.(Shifts are chosen annually, by seniority)
Current 10-hour shifts Anticipated Schedule as of January 20256 a.m. – 4:30 p.m.
6 a.m. – 4 p.m.4 p.m. – 2:30 a.m.
2 p.m. – 12 a.m.(includes 30 minute unpaid lunch)
8 p.m. – 6 a.m.
KEY COMPETENCIES
Flexibility
Knowledge of the Police department (including support divisions and outside resources), Village ordinances, Illinois Animal Control Act and other state laws to perform assignments
Ability to quickly observe, interpret and analyze situations
Maintain composure in stressful situations, which may contain an element of danger
Present a positive attitude and professional image to the public
Ability to work under pressure and multi-task
Clear, concise written and verbal communication. Ability to compose communications and maintain logs, using both manual method and computer
Ability to quickly learn and retain geographic knowledge concerning the Village and surrounding vicinity
Ability to maintain confidentiality
Ability to work with domestic animals and wildlife; and learn animal and wildlife recognition, behavior and handling.
Ability to accurately process cash and credit card payments
Must be able to operate a Village vehicle in all types of weather conditions and maintain valid driver’s license
EDUCATION, EXPERIENCE AND COMPUTER SKILLS
High School diploma or general education degree (GED)
No prior experience or training required.
Parking Enforcement, Animal Control, Community Policing or similar experience a plus.
Keyboarding skills required.
Knowledge of Microsoft Office, LEADS, CAD and ID Networks a plus.
FOREIGN LANGUAGE SKILLSFluency in a foreign language is preferred.
All positions require a pre-employment Village-paid background investigation, including credit and drug screen/physical.
ABOUT THE COMMUNITY
The mission of the Village of Hoffman Estates is to continually improve the quality of life for our 53,000 residents and business community by providing responsive and efficient municipal services. Our location, 30 miles west of Chicago in the Golden Corridor of Interstate 90, provides excellent access to all major attractions within the Chicagoland area and the Midwest. Over 26,000 people are employed by the more than 800 businesses operating in Hoffman Estates. Recently ranked one of the best places to live in Illinois, the Village of Hoffman Estates offers high-quality schools, parks, entertainment and recreational opportunities, as well as a variety of housing options.
The Village of Hoffman Estates is an Equal Opportunity Employer and complies with all applicable Federal, State and local laws regarding employment.
#J-18808-Ljbffr