Guest Services Agent

Are you passionate about supporting residents? Our dynamic portfolio awaits a customer-focused team player like you! At the forefront of this role is the chance to build meaningful relationships with guests of the Level Hotel. As a Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our guests, explore this opportunity! It may be everything you've been looking for.Perks and Benefits:When you feel good, you do good. At Onni, we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay, our PPO, HSA, and HMO have you covered. In addition, we offer:Annual education allowance of up to $1,000Referral programFree Onsite Parking or Commuting Support – just for WAResidential housing discount after 1 year of continuous employmentFriends and family rates for our Hotel Properties throughout the companyWhat Will You Do?Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Resolve customer complaints and assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.Respond to all guest requests in an accurate and timely manner, making recommendations based on local knowledge and Level practices.Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures.Communicate with the Guest Service Manager any relevant feedback from guests and/or other departments.Handle telephone reservations and changes with prompt courtesy, applying the hotel’s selling strategy and thorough understanding of the offerings and segmenting, to increase revenue and maximize profit.Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.Coordinate the storage room by storing and retrieving guest luggage and packages.Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of Valet Parking and lobby coverage.Provide basic troubleshooting support for in-room services such as Internet, TV, movies, and internet service.Work closely with Valet Parking Staff to ensure smooth handling of guest vehicles, luggage (if applicable), deliveries, and special requests.Perform other duties as required.What You Bring.

High School Degree or equivalentFront Office/Concierge experience in hotel, residential, or customer-focused industryProficiency in MS Outlook, MS Word, MS Excel, and MS Windows requiredExcellent customer service and interpersonal skillsExcellent oral and written communication skillsNestled in the heart of vibrant urban destinations, Level's luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago, and Seattle.

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