AccorHotel
Guest Services Concierge Agent
AccorHotel, Los Angeles, California, United States, 90079
Job Description
CONCIERGE AGENT
Reporting to the Front Office Manager, the Concierge Agent will ensure timely and seamless service when dealing with guest requests and will anticipate our Guests’ needs and make informed suggestions to ensure they have a truly memorable stay.
What you will be doing:
Maintains complete knowledge of all CPZ features, services, attractions, amenities, locations, and hours of operations; all hotel and competitor restaurant food concepts, menu price range, dress code, and ambiance; all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules.
Anticipates guest’s needs, responds promptly and acknowledges all guests, however busy and whatever time of day while also providing a service or assistance to meet the needs of a guest based on information keyed, gathered, studied, processed or reviewed.
Provides information to all guest inquiries and coordinates all guest requests by creating meaningful itinerary for special arrangements or services in an efficient, professional, creative and warm manner.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.
Hourly Rate $32.75/hour.
Qualifications:
Your experience and skills include:
Previous customer related experience, preferably within a luxury setting. Prior experience with Opera and Alice an asset.
Highly responsible, reliable, self-motivated, energetic, and possesses strong interpersonal and problem-solving abilities.
Must be able to follow instructions, work well independently as well as with others, and be able to address stressful situations with dignity and the utmost tact and politeness.
Fluent spoken and written English; second language an asset.
Visa Requirements:
Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D.
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
#J-18808-Ljbffr
CONCIERGE AGENT
Reporting to the Front Office Manager, the Concierge Agent will ensure timely and seamless service when dealing with guest requests and will anticipate our Guests’ needs and make informed suggestions to ensure they have a truly memorable stay.
What you will be doing:
Maintains complete knowledge of all CPZ features, services, attractions, amenities, locations, and hours of operations; all hotel and competitor restaurant food concepts, menu price range, dress code, and ambiance; all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules.
Anticipates guest’s needs, responds promptly and acknowledges all guests, however busy and whatever time of day while also providing a service or assistance to meet the needs of a guest based on information keyed, gathered, studied, processed or reviewed.
Provides information to all guest inquiries and coordinates all guest requests by creating meaningful itinerary for special arrangements or services in an efficient, professional, creative and warm manner.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.
Hourly Rate $32.75/hour.
Qualifications:
Your experience and skills include:
Previous customer related experience, preferably within a luxury setting. Prior experience with Opera and Alice an asset.
Highly responsible, reliable, self-motivated, energetic, and possesses strong interpersonal and problem-solving abilities.
Must be able to follow instructions, work well independently as well as with others, and be able to address stressful situations with dignity and the utmost tact and politeness.
Fluent spoken and written English; second language an asset.
Visa Requirements:
Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D.
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
#J-18808-Ljbffr