CenterPoint Energy, Inc.
Material Services Representative
CenterPoint Energy, Inc., Minneapolis, Minnesota, United States, 55400
CenterPoint Energy and its predecessor companies have been in business for more than 150 years.Our Vision:
Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.Our Commitment:
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities, and talents of our diverse workforce.At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.Job Responsibilities:
Provides quality, prompt, and accurate problem resolution and solutions to customers regarding billing, credit, and other energy or product-related inquiries. Responds to customers who are initiating or terminating gas service, processes billing changes, and negotiates payment arrangements to meet the business and customer needs. Promotes and sells Home Service Plus (HSP) products and services, billing options, and other utility services utilizing a solution-based customer service approach.Essential Functions
Responds to all aspects of customer inquiries to resolve billing and account servicing issues in a responsive, respectful manner. Provides superior customer service and value by providing customers with prompt 1-call solutions, effective communication, courtesy, and care by meeting our commitments.Negotiates and/or accepts payments and payment arrangements with delinquent customers that achieve mutually agreed-upon terms and conditions. Determines appropriateness of service disconnection or reconnection with seriously delinquent accounts.Exercises professional and ethical judgment in dealing with involved, complex, or difficult customer situations during telephone transactions. Manages customer complaints within the guidelines of company policy to ensure consistency and the highest quality of customer service. Provides follow-up by completing appropriate records and documentation.Maintains current knowledge of Company systems, policies, procedures, reporting, and other information to profile customer needs and ensure customer satisfaction. Reviews various error conditions and completes prompt corrective actions to ensure that database information is current and meets business and customer needs.Promotes, informs, and sells customers utility and HSP products and services offered through various marketing programs and initiatives. Focuses on achieving monthly individual and team sales and unit goals. Keeps current on company information regarding HSP product pricing, rates, tariffs, and other general knowledge regarding energy and utility products.Education Description
Requires a high school education or the equivalent knowledge of English, basic mathematics (add, subtract, multiply, divide, and calculate fractions and/or percentages), grammar, and punctuation.Experience
Requires one (1) year of customer contact experience.We want you to know:Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.Diversity, Equity, and Inclusion:CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities, and talents of our diverse workforce.What we bring to you:Competitive payPaid trainingBenefits eligibility begins on your first dayFlexible work schedule, paid holidays, and paid time offAccess to discounts at fitness clubs and an on-site wellness center at our headquarters in HoustonProfessional growth and development programs including tuition reimbursement401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contributionJob Type:
Full TimePosting Start Date:
10/01/2024Posting End Date:
10/09/2024
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Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.Our Commitment:
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities, and talents of our diverse workforce.At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.Job Responsibilities:
Provides quality, prompt, and accurate problem resolution and solutions to customers regarding billing, credit, and other energy or product-related inquiries. Responds to customers who are initiating or terminating gas service, processes billing changes, and negotiates payment arrangements to meet the business and customer needs. Promotes and sells Home Service Plus (HSP) products and services, billing options, and other utility services utilizing a solution-based customer service approach.Essential Functions
Responds to all aspects of customer inquiries to resolve billing and account servicing issues in a responsive, respectful manner. Provides superior customer service and value by providing customers with prompt 1-call solutions, effective communication, courtesy, and care by meeting our commitments.Negotiates and/or accepts payments and payment arrangements with delinquent customers that achieve mutually agreed-upon terms and conditions. Determines appropriateness of service disconnection or reconnection with seriously delinquent accounts.Exercises professional and ethical judgment in dealing with involved, complex, or difficult customer situations during telephone transactions. Manages customer complaints within the guidelines of company policy to ensure consistency and the highest quality of customer service. Provides follow-up by completing appropriate records and documentation.Maintains current knowledge of Company systems, policies, procedures, reporting, and other information to profile customer needs and ensure customer satisfaction. Reviews various error conditions and completes prompt corrective actions to ensure that database information is current and meets business and customer needs.Promotes, informs, and sells customers utility and HSP products and services offered through various marketing programs and initiatives. Focuses on achieving monthly individual and team sales and unit goals. Keeps current on company information regarding HSP product pricing, rates, tariffs, and other general knowledge regarding energy and utility products.Education Description
Requires a high school education or the equivalent knowledge of English, basic mathematics (add, subtract, multiply, divide, and calculate fractions and/or percentages), grammar, and punctuation.Experience
Requires one (1) year of customer contact experience.We want you to know:Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.Diversity, Equity, and Inclusion:CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities, and talents of our diverse workforce.What we bring to you:Competitive payPaid trainingBenefits eligibility begins on your first dayFlexible work schedule, paid holidays, and paid time offAccess to discounts at fitness clubs and an on-site wellness center at our headquarters in HoustonProfessional growth and development programs including tuition reimbursement401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contributionJob Type:
Full TimePosting Start Date:
10/01/2024Posting End Date:
10/09/2024
#J-18808-Ljbffr