Hilton Worldwide, Inc.
Personal Concierge - Waldorf Astoria Chicago
Hilton Worldwide, Inc., Chicago, Illinois, United States, 60290
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(
Job Number:
HOT0AZB2
)Work Locations
Work Locations
:
Waldorf Astoria Chicago
11 East Walton
Chicago
60611Waldorf Astoria
is looking for a
Personal Concierge
to join the team in Chicago's Gold Coast!Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the
U.S.
, the AAA-Five-Diamond
, Forbes 4-Star
Waldorf Astoria Chicago
is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215
rooms, over
5,000
square feet
of meeting space
and 4 food and beverage outlets.
This includes a restaurant, 2 bars, and in-room dining.
What will I be doing?As a Personal Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical careProcess and deliver messages for guestsRetrieve mail, small packages and facsimiles for guests as requestedArrange and confirm recreational, business and dining activities both inside and outside the hotel for guestsRespond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient mannerRegister VIP guests, as neededPromote Company marketing programs and distribute printed materials, as neededWhat are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:QualityProductivityCustomer FocusWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!.The Benefits
–
Hilton is proud to have an award-winning workplace culture ranking
#1 World's Best Workplace by Great Place To Work & Fortune
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits
.
Hilton offers its eligible team members a comprehensive benefits package
including:·
Access to your pay when you need it through
DailyPay·
Medical Insurance Coverage
–
for you and your family·
Go Hilton travel discount program·
Supportiveparental leave·
Matching
401
(k)·
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount·
Debt-free education
:Access to a wide variety of educational credentials
(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)·
Career growth and development·
Recognition and rewards programs#LI-CS2EOE/AA/Disabled/VeteransSchedule
Schedule
:
Full-timeBrand
:
Waldorf Astoria Hotels & ResortsJob
Job
:
Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Click OK to reset the timer to {0} minutes.You have been signed out.
This service is set to sign out after {0} minutes of inactivity.Job Description - Personal Concierge - Waldorf Astoria Chicago (HOT0AZB2)Job DescriptionPersonal Concierge - Waldorf Astoria Chicago
(
Job Number:
HOT0AZB2
)Work Locations
Work Locations
:
Waldorf Astoria Chicago
11 East Walton
Chicago
60611Waldorf Astoria
is looking for a
Personal Concierge
to join the team in Chicago's Gold Coast!Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the
U.S.
, the AAA-Five-Diamond
, Forbes 4-Star
Waldorf Astoria Chicago
is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215
rooms, over
5,000
square feet
of meeting space
and 4 food and beverage outlets.
This includes a restaurant, 2 bars, and in-room dining.
What will I be doing?As a Personal Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical careProcess and deliver messages for guestsRetrieve mail, small packages and facsimiles for guests as requestedArrange and confirm recreational, business and dining activities both inside and outside the hotel for guestsRespond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient mannerRegister VIP guests, as neededPromote Company marketing programs and distribute printed materials, as neededWhat are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:QualityProductivityCustomer FocusWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!.The Benefits
–
Hilton is proud to have an award-winning workplace culture ranking
#1 World's Best Workplace by Great Place To Work & Fortune
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits
.
Hilton offers its eligible team members a comprehensive benefits package
including:·
Access to your pay when you need it through
DailyPay·
Medical Insurance Coverage
–
for you and your family·
Go Hilton travel discount program·
Supportiveparental leave·
Matching
401
(k)·
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount·
Debt-free education
:Access to a wide variety of educational credentials
(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)·
Career growth and development·
Recognition and rewards programs#LI-CS2EOE/AA/Disabled/VeteransSchedule
Schedule
:
Full-timeBrand
:
Waldorf Astoria Hotels & ResortsJob
Job
:
Guest Services, Operations, and Front Office
#J-18808-Ljbffr