Northern Waters Casino Resort
Security Supervisor
Northern Waters Casino Resort, Watersmeet, Michigan, United States, 49969
DESCRIPTION:
The primary role of the Security Supervisor is to provide a physical presence within and throughout the Resort. Security personnel act to ensure the protection, safety, and well-being of the property, associates, and guests in a consistent manner. Security personnel will observe and monitor all procedures, safeguard all money transactions, as assigned. The Security Supervisor will provide customer service, employee assistance, ensure compliance with all established policies, and observe and report any unusual activity.RESPONSIBILITIES:Provide excellent guest service internal and external through active guest engagement and positive attitude.Maintain close and continuous communication with Casino Shift Manager.Assist in the transfer of money to and from various Casino departments.Initiate counseling and/or disciplinary actions regarding Security Officers.Responsible for the proper number of Security Officers on duty on assigned shift.Review all paperwork pertaining to Security Officers and approve leave requests if appropriate.Review Security Guard incident reports and forward copies to appropriate departments.Keep accurate and neat reports.Maintain the security log in an accurate and neat manner.Use professional telephone communication with all persons/businesses.Use a professional and courteous manner in two-way radio communications.Provide patrons with information regarding Casino games, activities, promotions, exits, bathrooms, etc., in a polite and courteous manner.Require presence when any customer or employee is being removed from the Resort, at Management's request.Must maintain confidentiality of Security/company information.Due to the dynamic casino environment, we require employees to be flexible and assume other responsibilities assigned by management.
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The primary role of the Security Supervisor is to provide a physical presence within and throughout the Resort. Security personnel act to ensure the protection, safety, and well-being of the property, associates, and guests in a consistent manner. Security personnel will observe and monitor all procedures, safeguard all money transactions, as assigned. The Security Supervisor will provide customer service, employee assistance, ensure compliance with all established policies, and observe and report any unusual activity.RESPONSIBILITIES:Provide excellent guest service internal and external through active guest engagement and positive attitude.Maintain close and continuous communication with Casino Shift Manager.Assist in the transfer of money to and from various Casino departments.Initiate counseling and/or disciplinary actions regarding Security Officers.Responsible for the proper number of Security Officers on duty on assigned shift.Review all paperwork pertaining to Security Officers and approve leave requests if appropriate.Review Security Guard incident reports and forward copies to appropriate departments.Keep accurate and neat reports.Maintain the security log in an accurate and neat manner.Use professional telephone communication with all persons/businesses.Use a professional and courteous manner in two-way radio communications.Provide patrons with information regarding Casino games, activities, promotions, exits, bathrooms, etc., in a polite and courteous manner.Require presence when any customer or employee is being removed from the Resort, at Management's request.Must maintain confidentiality of Security/company information.Due to the dynamic casino environment, we require employees to be flexible and assume other responsibilities assigned by management.
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