Member Service Representative (Full-Time) - Potomac Yard-Alexandria

OverviewTo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.ResponsibilitiesAnalyze, research and resolve problems and discrepancies related to member accounts/loansAssist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applicationsCounsel current and prospective members about Navy Federal's products and servicesEnsure cash and other negotiable instruments are handled properlyIdentify opportunities to cross service products and increase product penetrationPerform platform banking functionsAssist level I team membersUnderstand and comply with federal and other regulations relating to financial products and servicesMay assist with Branch Office vault opening, closing and balancing proceduresMay serve as a Branch Office and/or ATM vault custodianPerform other duties as assignedQualificationsAbility to work independently and in a team environmentWorking knowledge of savings and checking products, accounts and servicesMay be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business needEffective active listening skills to accurately respond to inquiries and account requestsEffective organizational, planning and time management skillsEffective research, analytical, and problem-solving skillsEffective skill building effective relationships through rapport, trust, diplomacy and tactEffective skill exercising initiative and using good judgment to make sound decisionsEffective skill maintaining composure in a high production and changing environmentEffective skill navigating multiple screens and PC applications and adapting to new technologiesEffective skill performing mathematical calculations and working accurately with numbersEffective verbal and written communication skillsDesired QualificationsExperience in member/customer service preferably in a call center, retail banking or financial institutionExperience in working in a credit union environmentHours:

Available Monday - Saturday, hours based on business needs.Location:

3725-A Richmond Highway, Alexandria, VA 22305Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.About UsNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Equal Employment Opportunity:

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityHybrid Workplace:

Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers:

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive.Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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