Hospitality Supervisor - Full Time - Harrah's Gulf Coast

Hospitality Supervisor - Full Time - Harrah's Gulf Coast

Job Description

Essential Duties and Responsibilities

include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities:Creates a professional, fun, enjoyable environmentParticipates in interviews with department managerEffectively handles guest complaintsManages adequate staffing levels to meet business demandsTrains, supervises and motivates employeesEnsures employees work as a team; addresses complaints or interpersonal issuesRecognizes and rewards individual and team performanceInspects team members' workCompletes property safety inspectionsEnsures staff is properly and timely trained and equipped to perform their jobsKeeps accurate and up-to-date employee records; conducts 1x1’sAssists with Payroll and TimekeepingMaintains high standards in ethics, service, and imageDocuments and administers progressive disciplineInvestigates and documents employees or customer injuriesMeets deadlines and department goalsMonitors and sustains guest service levels consistent with property strategiesSupports Manager with orders for the hospitality departmentsParticipates in inventoriesDemonstrates working knowledge of computers and standard softwareExhibits excellent written and verbal communication skillsWorks as a spa coordinator or retail clerk as neededMeets the attendance guidelines of the job and adheres to regulatory, departmental, and company policiesEnforces Project 21 policy and procedures by monitoring area for underage gamblersSuggests products, services, and experiences to guestsOther duties as assignedQualifications:Previous cash handling and P.O.S. register experienceMust pass a drug testExcellent customer service and communication skillsAbility to initiate and engage in conversation in a professional and friendly mannerMust be at least 18 years of ageMaintain knowledge of current property events, promotions, and attractionsOutgoing personality and ability to generate businessAbility to work independently, with little supervisionComfortable working in a fast-paced, dynamic environmentSuperior communication and presentation skillsAbility to work effectively in a team setting and independentlyMust present a well-groomed appearanceMust adhere to uniform/appearance requirementsComputer skills including operating hardware, software, and other technical equipmentAbility to appreciate and be friendly with all Harrah’s Gulf Coast team members from various ethnic and cultural backgroundsAble to accept direction from Senior LeadershipAble to read, write, and speak English sufficiently to perform jobAvailable to work any shift, holidays, and weekendsAbility to tolerate the smell and residue of cleaning products used in work and back of house areasResponds to visual and aural cuesManual dexterity to operate equipment: computer, telephone, photocopy machine, fax machine, ten key, embosser, printerAble to use and wear two-way radio w/ earpiece, and other required equipmentAble to tolerate a loud and noisy environmentAble to stand and walk for extended periods

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