Alpha Omega Integration
PC Refresh Technician
Alpha Omega Integration, Washington, District of Columbia, us, 20022
Alpha Omega Integration LLC
is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega's growth stems from our mission focus:
to make the US Government the best in the world . We achieve that via advanced capabilities in the areas of Design & Product Management, DevSecOps & Cloud Engineering, Intelligent Automation, and Cybersecurity.
Our consistent growth has fostered a series of accolades including Inc. 5000 and WashingtonTechnology's Fast 50 awards for five consecutive years, Virginia Business Best Places to Work ten years in a row, and Maryland Technology Council's 2022 Government Contract of the Year over $50 Million Dollars award, to name a few.
We are seeking passionate federal IT professionals to join our team.
Come support our nation's government agencies and make a difference!
Why Us?
We have
H.E.A.R.T. ! Alpha Omega's Core Values -
(H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacity - collectively are an acrostic reminder of the values that guide the work we do. We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values.
Job Title: PC Refresh TechnicianWork Location: Washington, DC (100% onsite required)Work Hours: 8-hour workday with core hours from 8am - 2pmClearance Required: US Citizen, Active Secret
Project Overview:
The PC Refresh Technician will perform activities related to installing new laptop and desktop computers at one or more locations. The PC Refresh Technician will provide technical knowledge and expertise of Windows operating systems, software installations, while providing excellent customer service when replacing assets for users. This is a fully trainable position. Computer knowledge is needed.
Duties and Responsibilities:
Installing software on laptop and/or desktop computers.Complete multiple refreshes daily with strong attention to detail.Provide exceptional customer service while working in a fast-paced environment.Provide basic technical support for clients.Document actions and solutions performed with client in ticketing system.Stage equipment at user locations throughout target sites per plan.Backup and restore all local user profile(s) data and local settings.Assign assets to individuals and record location data for users.De-install legacy equipment and aggregate into predefined staging areas.Install new equipment and verify connectivity and functionality.Validate that customer can logon and use new asset following migration, relocation and/or refresh activities.Support removal of assets, stage in service area, prepare equipment for shipment or disposal.Verify imaged devices have all required patches/updates.Assist in domain registration/Active Directory configuration and GPO deployment where applicable.Other duties as assigned.
Basic Requirements:
1-3 years IT support experience.Experience installing software on laptop and/or desktop computers.Excellent verbal communication skills with the ability to provide top-notch customer service.Self-starter, dependable/reliable, work independently or in a team environment.Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction.Detail-oriented, proactive, and highly organized.Basic knowledge of workstation hardware.Technical background and understanding of key infrastructure products preferred.Capable of prioritizing work and multi-tasking.Proficiency in Microsoft Office Suite.Strong written and verbal communication skills.
Desired Skills or Experience:
Direct experience working on laptop imaging, hardware deployment and refresh projects a plus.Working proficiency with standard ticketing and inventory management tools.1 year or more of experience working with IT hardware.
Physical Requirements:
Must be able to move/handle equipment up to 40 pounds.
Education:
High School diploma or GED.
Preferred Certifications:
A+, Security+, Network+, etc.
Alpha Omega Integration, LLC (Alpha Omega) is committed to the development of a creative, diverse, and inclusive work environment. In accordance with the law and our organizational values, all qualified applicants will receive consideration for employment without regard to protected status.
Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently-abled folks are strongly encouraged to apply.
#dice
#J-18808-Ljbffr
is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega's growth stems from our mission focus:
to make the US Government the best in the world . We achieve that via advanced capabilities in the areas of Design & Product Management, DevSecOps & Cloud Engineering, Intelligent Automation, and Cybersecurity.
Our consistent growth has fostered a series of accolades including Inc. 5000 and WashingtonTechnology's Fast 50 awards for five consecutive years, Virginia Business Best Places to Work ten years in a row, and Maryland Technology Council's 2022 Government Contract of the Year over $50 Million Dollars award, to name a few.
We are seeking passionate federal IT professionals to join our team.
Come support our nation's government agencies and make a difference!
Why Us?
We have
H.E.A.R.T. ! Alpha Omega's Core Values -
(H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacity - collectively are an acrostic reminder of the values that guide the work we do. We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values.
Job Title: PC Refresh TechnicianWork Location: Washington, DC (100% onsite required)Work Hours: 8-hour workday with core hours from 8am - 2pmClearance Required: US Citizen, Active Secret
Project Overview:
The PC Refresh Technician will perform activities related to installing new laptop and desktop computers at one or more locations. The PC Refresh Technician will provide technical knowledge and expertise of Windows operating systems, software installations, while providing excellent customer service when replacing assets for users. This is a fully trainable position. Computer knowledge is needed.
Duties and Responsibilities:
Installing software on laptop and/or desktop computers.Complete multiple refreshes daily with strong attention to detail.Provide exceptional customer service while working in a fast-paced environment.Provide basic technical support for clients.Document actions and solutions performed with client in ticketing system.Stage equipment at user locations throughout target sites per plan.Backup and restore all local user profile(s) data and local settings.Assign assets to individuals and record location data for users.De-install legacy equipment and aggregate into predefined staging areas.Install new equipment and verify connectivity and functionality.Validate that customer can logon and use new asset following migration, relocation and/or refresh activities.Support removal of assets, stage in service area, prepare equipment for shipment or disposal.Verify imaged devices have all required patches/updates.Assist in domain registration/Active Directory configuration and GPO deployment where applicable.Other duties as assigned.
Basic Requirements:
1-3 years IT support experience.Experience installing software on laptop and/or desktop computers.Excellent verbal communication skills with the ability to provide top-notch customer service.Self-starter, dependable/reliable, work independently or in a team environment.Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction.Detail-oriented, proactive, and highly organized.Basic knowledge of workstation hardware.Technical background and understanding of key infrastructure products preferred.Capable of prioritizing work and multi-tasking.Proficiency in Microsoft Office Suite.Strong written and verbal communication skills.
Desired Skills or Experience:
Direct experience working on laptop imaging, hardware deployment and refresh projects a plus.Working proficiency with standard ticketing and inventory management tools.1 year or more of experience working with IT hardware.
Physical Requirements:
Must be able to move/handle equipment up to 40 pounds.
Education:
High School diploma or GED.
Preferred Certifications:
A+, Security+, Network+, etc.
Alpha Omega Integration, LLC (Alpha Omega) is committed to the development of a creative, diverse, and inclusive work environment. In accordance with the law and our organizational values, all qualified applicants will receive consideration for employment without regard to protected status.
Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently-abled folks are strongly encouraged to apply.
#dice
#J-18808-Ljbffr