Security Service Supervisor

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Supervisor to join our amazing culture. As a Service Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Supervisor.Who We AreWith 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, service-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What You’ll DoMaximize customer satisfaction by effectively executing all Convergint Technologies commitments on Customer Service Programs (CSPs), time and material, parts sales and other service duties.Manage resources, costs, safety, quality assurance and customer satisfaction for the delivery and expansion of the existing service base.Supervise Field Specialists, Service Specialists, Service Coordinators, and/or Inspectors in all aspects of service delivery.Measure the financial impact in the growth and delivery of Service products in the local CTC market.Perform other duties and responsibilities as requested or required.What You’ll NeedLeadership Orientation – Actively seeks ways in which to act as a role model - guide, develop and mentor others within the department.Advanced financial analytical skills including cost control (e.g. gross margin calculations).Excellent Microsoft Outlook, Project, Excel, Word and PowerPoint skills.Developing project management experience in a technical environment (building automation systems, fire alarm systems, and/or electronic security systems).Company Benefits and PerksConvergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:Company Holidays and Paid Time OffFun & Laughter Day OffLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramCompetitive salary and compensation planVehicle reimbursement planCorporate Social Responsibility DayAnd much more…Requirements:Education: College degree, trade school or equivalent experiencePreferred Experience: (but not required):3-5 years of field service, project management or relevant engineeringExperience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcareConvergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

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