Associate, Account Resolution (Early Stage Collections)-100% Work from Home

Job Description - Associate, Account Resolution (Early Stage Collections) - 100% Work from Home (240000IU)Who We AreThrough our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce.We Take Care of Our PeopleAlong with competitive pay, as an employee of HCA, you are eligible for the following benefits:Medical, Dental and Vision plans that include no-cost and low-cost plan optionsImmediate 401(k) matching and vestingVehicle purchase and lease discounts plus monthly vehicle allowancesPaid Volunteer Time Off with company donation to a charity of your choiceWhat to ExpectThe Associate, Account Resolution is primarily responsible for working a group of delinquent accounts via an automated dialer system typically ranging from 1 to 79 days past due either inbound or outbound. The primary job function will be to negotiate payment arrangements while providing customer recommendations to keep the account current. This is done while complying with both external and internal compliance related policy and procedures. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.What You Will DoWork a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current.Document all actions taken on account within system of record.Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails.Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.All other duties as assigned.What You Will Bring2+ years collection or relevant experienceEducation in lieu of experienceHigh school graduateBasic computer skills - Knowledge of Windows including Word and ExcelStrong communication skills - Ability to clearly communicate thoughts and ideas to peers and customersStrong listening skills - Ability to listen and understand directionStrong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customerStrong problem solving and soft skills – Ability to research and solve account issues while deescalating when necessaryEmployees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

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