2944 Protective Services Supervisor - Adult Protective Services (APS) Human Serv

Company DescriptionSan Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today but also in shaping the future of San Francisco.At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.Our Commitment to Racial EquityAs we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.Job DescriptionUnder general direction, supervises, assigns, reviews and participates in the work of a unit responsible for providing casework, client management, continuing client investigation, assessment, evaluation, service planning, delivery and monitoring for the Department of Disability and Aging Services (DAS) Adult Protective Services Program (APS) at the Human Services Agency (HSA).Incumbents perform a variety of technical tasks relative to their assigned area of responsibility. The 2944 Protective Services Supervisor supervises professional, technical and/or clerical employees depending on specific unit assignment.Incumbents will be required to participate in the State-mandated APS After-Hours program.Essential Duties and FunctionsPlan, triage and prioritize, case assign, supervise and review case closures, and the work of a unit involved in providing case management activities as defined in State regulations, such as investigation, assessment, service planning, service monitoring, and appropriate case closure for Adult Protective Services.Participate in the selection of unit staff; coordinate and provide training (including fieldwork training) of staff; manage, coach, develop, evaluate staff and implement corrective measures to improve efficiency and performance as necessary.Recommend and assist in the implementation of goals and objectives for the unit.Monitor emergency tangible and non-tangible funds expenditures.Reviews and evaluates APS Worker case management practices through case reviews, coaching, and fieldwork shadowing as appropriate, to determine new or continuing social service needs.Evaluates operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.Participates in community and professional groups and committees; collaborates with other DAS programs and other City departments such as Public Health.Uses a keyboard to write reports and to create and compose correspondence, as necessary to other Human Services Agency programs, to clients, and to other agencies and departments; gathers statistical data and prepares reports as required.Works closely with various types of multidisciplinary teams (e.g. nurses and other professionals of relevant fields) to provide consultation and short-term interventions for older adults and adults with disabilities who have been determined to be in need of protective services.Participates in the State-mandated APS After-Hours program.QualificationsEducation:A Master's Degree in Social Work from a college or university accredited by the Council on Social Work Education (CSWE); OR A Master's degree from a two-year counseling program from an accredited school or university. Qualifying counseling degrees from a two-year (2) counseling program includes Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, and Counseling Psychology; ANDExperience:Two (2) years of experience as a social service case manager in the field of adult protective services.License and Certification:Some positions require possession of a valid California Class C driver's license.Special Requirements:The essential duties of this position require incumbents to: work nights, weekends and holidays on a limited basis; drive, normally within the City of San Francisco and occasionally outside City/County limits as necessitated by case work.Applicants must meet the minimum qualification requirement by the final filing date unless otherwise stated.Verification of Experience and/or EducationApplicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.Selection ProceduresSupplemental Questionnaire Examination:

(Weight= 100%)Candidates who meet the Minimum Qualifications will be invited to complete the Supplemental Questionnaire Examination; this exam is designed to measure knowledge, skills and/or abilities in job-related areas which may include, but not be limited to:Knowledge of: Relevant federal, state, local, and departmental laws, policies, and procedures relating to Adult Protective Services; the legal system pertaining to Adult Protective Services; working knowledge of current issues in the field of social work including psychiatric welfare.Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process.Candidate exam responses will be vetted as appropriate using AI use detection software. Evidence of use of AI, plagiarized answers, or falsified information in exam responses will be addressed in accordance with Civil Service Rules related to fraud and cheating.After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process.How to ApplyApplications for City and County of San Francisco jobs are only accepted through an online process. Visit: https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.* Select the "I'm Interested" button and follow instructions on the screenApplicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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