InterContinental Hotels Group
Front Desk Agent - SEASW
InterContinental Hotels Group, Seattle, Washington, us, 98127
Hotel Brand:
EVEN HotelsLocation:
United States, Washington, SeattleHotel:
Seattle Downtown - Lake Union (SEASW), 527 Fairview Avenue N, 98109The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.Responsibilities:Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.Take and manage guest bookings, up-selling opportunities, and inform them about ways to improve their stay.Handle cash and credit transactions.Swiftly check guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.Record and act on guests’ preferences, and handle their messages, requests, questions, and concerns.Assist guests with anything from bill issues to local knowledge, and loop in management when necessary.Follow safety procedures, report all incidents, and wear any protective gear needed.Take pride in your appearance and act as a brand ambassador.Stay informed about events and activities on the day’s schedule.Assist colleagues with ad-hoc duties as needed.What We Need from You:Flexibility to work varying shifts across a 7-day period, including weekends, evenings, and public holidays.Strong communication skills for addressing guest concerns and compliments.Problem-solving skills to turn issues into opportunities.Fluency in the local language; extra language skills are a plus.Literate and tech-savvy with a good grasp of reading, writing, basic math, and computers.A high school diploma or qualification; a college or university degree is a bonus but not essential.Ideally, at least one year of experience in a front desk or guest service position.Ability to lift, push, and pull objects up to 50lbs (23 kg), which may involve bending and kneeling.What We Offer:We reward all your hard work with a great salary and benefits – including a room discount and superb training. Join us and you’ll become part of the global IHG family, where we trust and support each other, do the right thing, and welcome different perspectives.Equal Opportunity Employer:At IHG Hotels & Resorts, we provide equal employment opportunities to applicants and employees without regard to any protected characteristic. We are committed to promoting a culture of inclusion where everyone feels safe, respected, and valued.Compensation:The hourly range for this role is $16.28 to $25.00, which may be modified in the future.Who We Are:EVEN Hotels is where hospitality meets wellness, striving to help guests stay well and happy when they're away from home. Energetic and friendly individuals will thrive at EVEN.If you don’t meet every single requirement but believe you’d be a great fit for the job, we encourage you to apply.
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EVEN HotelsLocation:
United States, Washington, SeattleHotel:
Seattle Downtown - Lake Union (SEASW), 527 Fairview Avenue N, 98109The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.Responsibilities:Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.Take and manage guest bookings, up-selling opportunities, and inform them about ways to improve their stay.Handle cash and credit transactions.Swiftly check guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.Record and act on guests’ preferences, and handle their messages, requests, questions, and concerns.Assist guests with anything from bill issues to local knowledge, and loop in management when necessary.Follow safety procedures, report all incidents, and wear any protective gear needed.Take pride in your appearance and act as a brand ambassador.Stay informed about events and activities on the day’s schedule.Assist colleagues with ad-hoc duties as needed.What We Need from You:Flexibility to work varying shifts across a 7-day period, including weekends, evenings, and public holidays.Strong communication skills for addressing guest concerns and compliments.Problem-solving skills to turn issues into opportunities.Fluency in the local language; extra language skills are a plus.Literate and tech-savvy with a good grasp of reading, writing, basic math, and computers.A high school diploma or qualification; a college or university degree is a bonus but not essential.Ideally, at least one year of experience in a front desk or guest service position.Ability to lift, push, and pull objects up to 50lbs (23 kg), which may involve bending and kneeling.What We Offer:We reward all your hard work with a great salary and benefits – including a room discount and superb training. Join us and you’ll become part of the global IHG family, where we trust and support each other, do the right thing, and welcome different perspectives.Equal Opportunity Employer:At IHG Hotels & Resorts, we provide equal employment opportunities to applicants and employees without regard to any protected characteristic. We are committed to promoting a culture of inclusion where everyone feels safe, respected, and valued.Compensation:The hourly range for this role is $16.28 to $25.00, which may be modified in the future.Who We Are:EVEN Hotels is where hospitality meets wellness, striving to help guests stay well and happy when they're away from home. Energetic and friendly individuals will thrive at EVEN.If you don’t meet every single requirement but believe you’d be a great fit for the job, we encourage you to apply.
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