InterContinental Hotels Group
Front Desk Agent Overnight - The Willard InterContinental Washington
InterContinental Hotels Group, Washington, District of Columbia, us, 20022
Front Desk Agent Overnight - The Willard InterContinental Washington
Hotel Brand:
InterContinentalLocation:
United States, DC, WashingtonHotel:
The Willard Washington D.C. (WASHA), 1401 Pennsylvania Ave Nw, 20004IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 19 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections.About the hotelThe Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation’s Capital. Since 1818, the Willard InterContinental Hotel has played host to the world’s social and political elite. Often referred to as the ‘Residence of Presidents’, The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history.About the Front Desk Agent positionTo get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.A little taste of your day-to-dayKicking off truly memorable guest experiences with the warmest of welcomesAcknowledging IHG Rewards Club members and returning guests in person or over the phoneTaking, managing, and receiving payments for guest bookingsMaking the check-in and check-out process feel swift and seamlessStaying a step ahead of our guests’ needs to anticipate requests and offer tailored recommendationsBeing our guests’ trusted contact – helping with everything from bill issues to restaurant recommendationsWhat we need from youCommunication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk toYour problem-solving skills will turn issues into opportunities, so every guest leaves with great memoriesFluency in the local language - extra language skills would be great, but not essentialLiterate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computer skillsWhat you can expect from usWe give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.The hourly pay rate for this role is $25.75. This rate is only applicable for jobs to be performed in Washington, DC.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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Hotel Brand:
InterContinentalLocation:
United States, DC, WashingtonHotel:
The Willard Washington D.C. (WASHA), 1401 Pennsylvania Ave Nw, 20004IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 19 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections.About the hotelThe Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation’s Capital. Since 1818, the Willard InterContinental Hotel has played host to the world’s social and political elite. Often referred to as the ‘Residence of Presidents’, The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history.About the Front Desk Agent positionTo get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.A little taste of your day-to-dayKicking off truly memorable guest experiences with the warmest of welcomesAcknowledging IHG Rewards Club members and returning guests in person or over the phoneTaking, managing, and receiving payments for guest bookingsMaking the check-in and check-out process feel swift and seamlessStaying a step ahead of our guests’ needs to anticipate requests and offer tailored recommendationsBeing our guests’ trusted contact – helping with everything from bill issues to restaurant recommendationsWhat we need from youCommunication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk toYour problem-solving skills will turn issues into opportunities, so every guest leaves with great memoriesFluency in the local language - extra language skills would be great, but not essentialLiterate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computer skillsWhat you can expect from usWe give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.The hourly pay rate for this role is $25.75. This rate is only applicable for jobs to be performed in Washington, DC.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr