InterContinental Hotels Group
Front Desk Agent - InterContinental Los Angeles Downtown
InterContinental Hotels Group, Los Angeles, California, United States, 90079
Front Desk Agent - InterContinental Los Angeles Downtown
Hotel:
Los Angeles Downtown (LAXHC), 900 Wilshire Boulevard, 90017Do you see yourself as a
Front Desk Agent ? At IHG we're interested in YOU. We employ people who put our guests at the heart of everything they do. We're looking for more people like this to join our friendly and professional team.The InterContinental Los Angeles Downtown Hotel is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown’s historic, entertainment, financial, arts, and sports districts.Your Day to DayCheck-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.Financial Returns :• Accurately process all cash and credit card transactions in accordance with established procedures.• Issue, control and release guest safe-deposit boxes.• Up-sell rooms where possible to maximize hotel revenue.People :• Answer phones in a prompt and courteous manner.• Welcome guests in a friendly, prompt and professional manner.• Register guests, issue room keys, provide information on hotel services and room location.• Communicate any outstanding guest requests or issues to management.Guest Experience :• Respond appropriately to guest complaints and ensure total guest satisfaction.• Book guest reservations and process cancellations or revisions.What We Need From YouHigh School diploma or equivalent, plus one year of front desk/guest service experience. Must speak fluent English. Other languages preferred.This job requires ability to perform the following:• Frequently standing up behind the desk and front office areas.• Carrying or lifting items weighing up to 50 pounds.• Using a keyboard to operate various property management and reservations systems.What We OfferThe hourly pay range for this role is $21.29 to $31.94. Hotel discounts worldwide are available as well as access to discount programs and the chance to work with a great team of people.IHG is an equal opportunity employer: Minorities / Females / Disabled / VeteransDon't quite meet every single requirement, but still believe you'd be a great fit? Please click “Apply” and tell us how you could bring your individual skills to IHG.
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Hotel:
Los Angeles Downtown (LAXHC), 900 Wilshire Boulevard, 90017Do you see yourself as a
Front Desk Agent ? At IHG we're interested in YOU. We employ people who put our guests at the heart of everything they do. We're looking for more people like this to join our friendly and professional team.The InterContinental Los Angeles Downtown Hotel is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown’s historic, entertainment, financial, arts, and sports districts.Your Day to DayCheck-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.Financial Returns :• Accurately process all cash and credit card transactions in accordance with established procedures.• Issue, control and release guest safe-deposit boxes.• Up-sell rooms where possible to maximize hotel revenue.People :• Answer phones in a prompt and courteous manner.• Welcome guests in a friendly, prompt and professional manner.• Register guests, issue room keys, provide information on hotel services and room location.• Communicate any outstanding guest requests or issues to management.Guest Experience :• Respond appropriately to guest complaints and ensure total guest satisfaction.• Book guest reservations and process cancellations or revisions.What We Need From YouHigh School diploma or equivalent, plus one year of front desk/guest service experience. Must speak fluent English. Other languages preferred.This job requires ability to perform the following:• Frequently standing up behind the desk and front office areas.• Carrying or lifting items weighing up to 50 pounds.• Using a keyboard to operate various property management and reservations systems.What We OfferThe hourly pay range for this role is $21.29 to $31.94. Hotel discounts worldwide are available as well as access to discount programs and the chance to work with a great team of people.IHG is an equal opportunity employer: Minorities / Females / Disabled / VeteransDon't quite meet every single requirement, but still believe you'd be a great fit? Please click “Apply” and tell us how you could bring your individual skills to IHG.
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