Administrative Assistant II, TIME LIMITED – CBEST

Salary : $26.53 - $38.28 per hourSUMMARYThis is a time limited position, available for a 1-year term. The term may be extended contingent upon available funding.Housing for Health (HFH) is a program office within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS). HFH was created in support of the Los Angeles County Homeless Initiative recommendations to address homelessness in the communities within the County’s eight Service Planning Areas (SPAs). Our organization follows a hybrid work structure where employees work both remotely and from the office, as needed.The County-wide Benefits Entitlement Services Team (CBEST) is a program under DHS’ HFH, providing targeted benefit advocacy services to assist individuals at risk of homelessness in obtaining sustainable income through government programs such as Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), and Cash Assistance Program for Immigrants (CAPI).POSITION OVERVIEWThe Administrative Assistant II is assigned to a time-limited special project within CBEST. The position will report to HFH supervisory, management, and/or executive leadership personnel. Responsibilities include providing programmatic, clerical, administrative, and client-based services that support processing client applications for SSI, SSDI, CAPI, and/or Veteran Disability benefits. The position may require frequent travel to meet with service providers, community organizations, and attend various meetings.ESSENTIAL FUNCTIONSDuties may include but are not limited to the following:Researches and evaluates federal, state, and County policies and benefits information to resolve complex disability claims.Conducts interviews with clients to screen for eligibility and collect necessary information for applications.Reviews and analyzes medical records for application narratives.Manages enrollment and exit processes for CBEST clients.Processes benefit applications and appeals for SSI/SSDI and CAPI.Advises clients on benefit rights and responsibilities.Collaborates with CBEST Legal Services for quality assurance of applications.Utilizes HFH databases to track client assignments and document case notes.Communicates regularly with stakeholders to resolve claim issues and support client needs.Assists with data entry and report preparation as needed.Utilizes Microsoft Office Suite and other software programs.Assists with other duties/projects as assigned.JOB QUALIFICATIONSExcellent customer service skills.Strong organizational and communication skills.Ability to make thoughtful decisions and exercise sound judgment.Adept at capturing feedback and using diplomacy.EDUCATION/EXPERIENCETwo years of experience in a highly responsible secretarial capacity.Certificates/Licenses/ClearancesA valid California Class C Driver License.Successful clearance of a health clearance and live scan process.PHYSICAL DEMANDSGeneral Office Setting, Indoors Temperature ControlledEEOC STATEMENTIt is the policy of Heluna Health to provide equal employment opportunities without regard to any protected characteristic under applicable law.

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