VDart
IT Support Specialist/IT Support Analyst/ IT Specialist
VDart, New York, New York, us, 10261
Role: IT Support Specialist/IT Support Analyst/ IT Specialist
Location: New York, NY 10018, USA (Onsite)
Duration: Long term
OutcomesYou will support our core platforms - user support, ticketing, procurement, and provisioningYou will take ownership of customer issues escalations as a member of the IT support staff applying your understanding of systems within multiple applications in our tech stackDocument all processes and update current documentation for the established processComplete and document assigned project work and provide updates to ensure accuracyWork with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automationWork collaboratively across IT and serve as an ambassador for the IT organization with our internal stakeholdersProvide the very best customer service experience for all bricksters when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforceMaintain the asset inventory system and ensure all hardware/software allocations are loggedCompetencies
Experience working on a high-volume ticketing system (+4000 PM)2+ years of experience or related experience in administering and maintaining ITSM systems and related toolsExtensive experience providing high-caliber support to all levels of staffExperience supporting customer IT needs within a global team supporting multiple regions and time zonesIn-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)Provide other services to reduce tickets and ticket closure timesWork with partners to find efficiencies and implement improvements to our internal systemsWorking knowledge with securing/management of endpoints using JAMF, Airwatch, and InTuneExtensive experience troubleshooting AV/Conference room issues, and Office Network related issues
Keywords:
Mac, Okta, Windows
Location: New York, NY 10018, USA (Onsite)
Duration: Long term
OutcomesYou will support our core platforms - user support, ticketing, procurement, and provisioningYou will take ownership of customer issues escalations as a member of the IT support staff applying your understanding of systems within multiple applications in our tech stackDocument all processes and update current documentation for the established processComplete and document assigned project work and provide updates to ensure accuracyWork with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automationWork collaboratively across IT and serve as an ambassador for the IT organization with our internal stakeholdersProvide the very best customer service experience for all bricksters when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforceMaintain the asset inventory system and ensure all hardware/software allocations are loggedCompetencies
Experience working on a high-volume ticketing system (+4000 PM)2+ years of experience or related experience in administering and maintaining ITSM systems and related toolsExtensive experience providing high-caliber support to all levels of staffExperience supporting customer IT needs within a global team supporting multiple regions and time zonesIn-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)Provide other services to reduce tickets and ticket closure timesWork with partners to find efficiencies and implement improvements to our internal systemsWorking knowledge with securing/management of endpoints using JAMF, Airwatch, and InTuneExtensive experience troubleshooting AV/Conference room issues, and Office Network related issues
Keywords:
Mac, Okta, Windows