IT Operations Specialist - Syracuse, NY New Syracuse, NY

We are seeking a highly skilled and proactive IT Operations Specialist to join our dynamic IT team. The IT Operations Specialist will be responsible for ensuring the smooth and efficient operation of our organization's IT systems and infrastructure. This role involves monitoring, maintaining, and optimizing various IT systems, troubleshooting issues, implementing improvements, and providing technical support to end-users. Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions.What you get to do every dayMaintain technical ownership for supporting our Pharmacy Management System infrastructure and vendor support relationship.Provide a high level of customer service through in-person and remote technical support to Thirty Madison employees over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.) addressing hardware and software issues and resolving technical problems in a timely manner.Onsite support to 50-100 pharmacy staff.Assist in supporting and maintaining several existing enterprise platforms within Google Workspace, Okta, FreshService, JAMF/Kandji, Slack, Microsoft Endpoint Manager, and more.Hardware deployment and asset management.Experience with video conferencing solutions such as Zoom and Google Meet.Support IT solutions to scale and automate business processes such as onboarding/offboarding, software access, ticketing systems, SSO, and MDM.Support IT onboarding and offboarding processes, identifying areas for improvement.Collaborate with various business leaders to implement new tools and applications to support their technical needs.Run and maintain Core system environment, experience with SaaS products.Thrive in a fast-paced environment.What you bring to the roleProficiency in troubleshooting hardware, software, and with excellent problem-solving skills.2+ years of professional IT Operations, system administration OR a Bachelor's degree in Information Technology, Computer Science, or related field.Hands-on experience with IT infrastructure components (e.g. Windows servers, VMs, printer management, workstations).Ability to document processes and procedures for both team and end-user facing documentation.Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders at all levels.Solid knowledge of IT security principles and practices, including access control, encryption, and threat detection.Certifications such as ACMT, CompTIA A+, CompTIA Network+, Jamf 100-200, or equivalent are desirable.About Thirty MadisonThirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all. Each of its specialized brands is focused on a specific ongoing condition, and thoughtfully designed to support the unique needs of its community with personalized treatments and care; with Keeps for men's hair loss, Cove for migraine, Facet for skin conditions, and NURX for sexual health. With empathy at the heart of its innovation, its proprietary care model empowers hundreds of thousands of people with ongoing conditions with the accessible, effective treatments across a lifetime of care. In just four years, we’ve built a number of brands and are continuing to grow rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others.U.S. Applicants OnlyDon’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation.

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