IT Operations Specialist - Syracuse, NY

We are seeking a highly skilled and proactive IT Operations Specialist to join our dynamic IT team. The IT Operations Specialist will be responsible for ensuring the smooth and efficient operation of our organization's IT systems and infrastructure. This role involves monitoring, maintaining, and optimizing various IT systems, troubleshooting issues, implementing improvements, and providing technical support to end-users. Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions.Comp | Perks | Benefits The base pay range for this position is $66,400 - $91,300 per year.** Annual Incentive Plan + Stock Option PackageRobust and affordable Medical, Dental, and Vision plan options 401(k) with a match, commuter benefits, and FSAAnnual $750 vacation stipend and $500 happiness stipendFlexible time off policy**Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual incentive plan and stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.What you get to do every day Maintain technical ownership for supporting our Pharmacy Management System infrastructure and vendor support relationship.Provide a high level of customer service through in-person and remote technical support to Thirty Madison employees over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.) addressing hardware and software issues and resolving technical problems in a timely manner.Onsite support to 50-100 pharmacy staff.Assist in supporting and maintaining several existing enterprise platforms within Google Workspace,Okta, FreshService, JAMF/Kandji, Slack, Microsoft Endpoint Manager, and more.Hardware deployment and asset management.Experience with video conferencing solutions such as Zoom, and Google meet.Support IT solutions to scale and automate business processes such as onboarding/offboarding, software access, ticketing systems, SSO, and MDM.Support IT onboarding and offboarding processes, identifying areas for improvementCollaborate with various business leaders to implement new tools and applications to support their technical needs.Run and maintain Core system environment, experience with Saas products.Thrive in a fast paced environment.What you bring to the roleProficiency in troubleshooting hardware, software, and with excellent problem-solving skills.2+ years of professional IT Operations, system administration OR a Bachelors degree in Information Technology, Computer Science, or related field.Hands-on experience with IT infrastructure components (e.g. Windows servers, VMs, printer management, workstations).Ability to document processes and procedures for both team and end-user facing documentationExcellent communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders at all levels.Solid knowledge of IT security principles and practices, including access control, encryption, and threat detection.Bonus pointsCertifications such as ACMT, CompTIA A+, CompTIA Network+, Jamf 100-200, or equivalent are desirable.All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees.U.S. Applicants OnlyDon't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation.About Thirty Madison Thirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all. Each of its specialized brands is focused on a specific ongoing condition, and thoughtfully designed to support the unique needs of its community with personalized treatments and care; with Keeps for men's hair loss, Cove for migraine, Facet for skin conditions, and NURX for sexual health. With empathy at the heart of its innovation, its proprietary care model empowers hundreds of thousands of people with ongoing conditions with the accessible, effective treatments across a lifetime of care. In just four years, we've built a number of brands and are continuing to grow rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others.We are honored to become Great Place to Work certified and be included on BuiltIn's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. We've also been recognized by Forbes' Best Startup Employers, being named as one of America's Best Places to Work 2022. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day. Learn more at ThirtyMadison.com. *This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.**Please be aware that there are fraudulent entities who are falsely claiming to be or represent Thirty Madison in order to solicit sensitive personal information or payment. Thirty Madison is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents. Thirty Madison will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison's trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.