Hilton Worldwide, Inc.
Senior Event Service Manager - Signia by Hilton San Jose
Hilton Worldwide, Inc., San Jose, California, United States, 95199
Job Description - Senior Event Service Manager - Signia by Hilton San Jose
(HOT0B10T)Work Locations
Hilton San Jose300 Almaden Blvd.San Jose 95110Join the Team at Signia by Hilton San Jose!We’re on the lookout for a Senior Event Services Manager to join our dynamic team! As part of Hilton’s newest luxury brand, you’ll play a crucial role in creating unforgettable experiences for our guests. When you join Hilton you will enjoy a friendly workplace environment, competitive health benefits, career growth opportunities, and our Go Hilton travel discount program.About Our Amazing Hotel:Across the street from Plaza de César Chávez Park and within walking distance of the San Jose Convention Center, Signia by Hilton San Jose offers a prime location in the capital of Silicon Valley. Setting the stage for a new class of business travel, you’ll find over 55,000 sq. ft. of meeting and function space.What will I be doing?As Senior Event Services Manager, you will be responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout all phases of hotel events. This position primarily handles complex events and ensures a seamless turnover from sales to service and back to sales.As a Team Member in this role, you will be responsible for:Organizing, planning, and prioritizing your duties by developing plans and goals.Timely communication to internal and external clients via telephone, email, written documents, or in person.Creating and maintaining relationships with clients to set and meet client expectations.Demonstrating knowledge of job systems, products, booking systems, and processes.Resolving conflicts and negotiating with others while handling complaints.Selling and influencing both internal and external clients.Making decisions and solving problems by analyzing issues and determining the best solution.Ensuring high-quality service by assisting others to understand guest needs.Participating in customer site inspections and assisting with the sales process as necessary.What are we looking for?We look for demonstration of the following Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline.In addition, we look for the demonstration of the following key attributes:QualityProductivityCustomer FocusWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, offering exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.The annual salary range for this role is $80,000 to $85,000 and is based on applicable and specialized experience and location.
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(HOT0B10T)Work Locations
Hilton San Jose300 Almaden Blvd.San Jose 95110Join the Team at Signia by Hilton San Jose!We’re on the lookout for a Senior Event Services Manager to join our dynamic team! As part of Hilton’s newest luxury brand, you’ll play a crucial role in creating unforgettable experiences for our guests. When you join Hilton you will enjoy a friendly workplace environment, competitive health benefits, career growth opportunities, and our Go Hilton travel discount program.About Our Amazing Hotel:Across the street from Plaza de César Chávez Park and within walking distance of the San Jose Convention Center, Signia by Hilton San Jose offers a prime location in the capital of Silicon Valley. Setting the stage for a new class of business travel, you’ll find over 55,000 sq. ft. of meeting and function space.What will I be doing?As Senior Event Services Manager, you will be responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout all phases of hotel events. This position primarily handles complex events and ensures a seamless turnover from sales to service and back to sales.As a Team Member in this role, you will be responsible for:Organizing, planning, and prioritizing your duties by developing plans and goals.Timely communication to internal and external clients via telephone, email, written documents, or in person.Creating and maintaining relationships with clients to set and meet client expectations.Demonstrating knowledge of job systems, products, booking systems, and processes.Resolving conflicts and negotiating with others while handling complaints.Selling and influencing both internal and external clients.Making decisions and solving problems by analyzing issues and determining the best solution.Ensuring high-quality service by assisting others to understand guest needs.Participating in customer site inspections and assisting with the sales process as necessary.What are we looking for?We look for demonstration of the following Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline.In addition, we look for the demonstration of the following key attributes:QualityProductivityCustomer FocusWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, offering exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.The annual salary range for this role is $80,000 to $85,000 and is based on applicable and specialized experience and location.
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