Louisville Inc.
Senior Director of Engagement and Experience
Louisville Inc., Frankfort, Kentucky, United States,
Senior Director of Engagement and Experience
The Senior Director of Engagement and Experience assures strategic and efficient deployment in how we communicate with our customers, stakeholders, and partners and respond to their needs. JOB SUMMARY The Senior Director of Engagement and Experience assures strategic and efficient deployment in how we communicate with our customers, stakeholders, and partners and respond to their needs. Located in Louisville KY, we manufacture and distribute products and services for people who are blind or low vision, including braille large type books and educational aids. We’re not just looking forward to an accessible future - we’re making it happen every day. And, with the latest technology, we think the future has never been brighter for people who are blind or have vision loss. Come join us. “We embrace and value access, belonging, inclusion, diversity, and equity. Women and Minorities, along with Veterans and others who are members of a protected class, or who may need a workplace accommodation, are encouraged to apply.” Position Overview
Reporting to the Vice-President of Innovation and Strategy, this key leader supports Dot 6, our internal marketing/creative/sales services agency. Key to our goals is the agency’s ability to provide active listening and responses to our customers who are babies, students, and adults who are blind or low vision, and the professionals who support them, collecting and analyzing their information continually to produce better products and services. This position requires a professional with the right mix of relevant experience and skills, an ability to flex between strategic, business, and mission-focused decisions, the ability to negotiate and find win-win compromises, and a high level of energy to get things done in a fast-paced, high-growth, cross-team development environment. They should exhibit the APH core values of respect, growth, and innovation in all aspects of work. Location
This position is based in Louisville, Kentucky and allows for a hybrid work schedule. Compensation and Benefits
$119,000.00 – $148,000.00 | Salary is negotiable depending on experience. Health Insurance covered at 80% for employees – plans include family planning benefits HSA Plan and FSA Plan – both include company contribution! Competitive Dental and Vision Plans Health and Well-being initiatives 4 weeks PTO 11 Paid Holidays 401(k) Plans with company match and immediate vesting Company provided Short Term Disability Basic Life Insurance at no cost to employees Voluntary Life Insurance with Accidental Death and Disability Educational Assistance and Professional Development Opportunities Optional Hybrid Work Schedule for approved positions only Public Service Loan Forgiveness Employer Essential Duties and Tasks
Be the keeper and the guardian of the APH brand and its house of brands, including the Dot Experience (museum), APH Connect Center (website and information/referral), Hive (LMS), APH Press (publishing), and more. Oversee department, project, process, and data intake governance and procedures. Provide direct supervision and performance evaluation to the Director of Creative Services, Director of Communications and Engagement, and Director of Social Enterprise (sales). Broker cooperation across departments internally at APH to build teamwork and expertise necessary to assure that projects are completed on time, on budget, and to high standards of quality. Be the source of business intelligence for the Engagement and Experience departments by monitoring financials. Oversee the development of contracts and agreements with partners, consultants, and vendors. Oversee a professional development program for staff as their roles evolve to meet APH’s changing structures. Take ownership responsibility and be the manager and point of contact for all decisions concerning front-end content, processes, user experience, and philosophy for the APH website. Support the strategic plan goals of core and partnership development by nurturing and maintaining strong, key relationships. Minimum Qualifications – Experience – Training
Bachelor’s degree in Marketing, Public Relations, Communications, Business, or related field. Master’s preferred. 8+ years’ relevant work experience in Sales, Business, Marketing, or Communications. 5+ years’ experience in a supervisory role. 3+ years’ work experience in the field of blindness and low vision or a related social sector field. A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Reasonable accommodation may be provided for those who are able to perform the essential duties of the job. Specialized Skills and Knowledge
Solid general management capability with skills in the following areas: strategy, operational management, supervision, collaboration, and marketing/sales. Strong leadership qualities and organizational skills. Independent judgment and mature decision-making skills to deal with situations that have significant financial, mission, and compliance impacts. Knowledge of nonprofit marketing/communications/social impacts. Understanding of the nuances of communicating mission objectives nationally and internationally. Solid understanding of project management techniques, methodologies, and best practices. Excellent verbal, written, and presentation skills. APH IS A DRUG FREE WORKPLACE. An offer of employment is conditioned upon successfully passing a drug screening test. Apply Link:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=158421&clientkey=37466F7380F198CC901A032728F0ABA7
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The Senior Director of Engagement and Experience assures strategic and efficient deployment in how we communicate with our customers, stakeholders, and partners and respond to their needs. JOB SUMMARY The Senior Director of Engagement and Experience assures strategic and efficient deployment in how we communicate with our customers, stakeholders, and partners and respond to their needs. Located in Louisville KY, we manufacture and distribute products and services for people who are blind or low vision, including braille large type books and educational aids. We’re not just looking forward to an accessible future - we’re making it happen every day. And, with the latest technology, we think the future has never been brighter for people who are blind or have vision loss. Come join us. “We embrace and value access, belonging, inclusion, diversity, and equity. Women and Minorities, along with Veterans and others who are members of a protected class, or who may need a workplace accommodation, are encouraged to apply.” Position Overview
Reporting to the Vice-President of Innovation and Strategy, this key leader supports Dot 6, our internal marketing/creative/sales services agency. Key to our goals is the agency’s ability to provide active listening and responses to our customers who are babies, students, and adults who are blind or low vision, and the professionals who support them, collecting and analyzing their information continually to produce better products and services. This position requires a professional with the right mix of relevant experience and skills, an ability to flex between strategic, business, and mission-focused decisions, the ability to negotiate and find win-win compromises, and a high level of energy to get things done in a fast-paced, high-growth, cross-team development environment. They should exhibit the APH core values of respect, growth, and innovation in all aspects of work. Location
This position is based in Louisville, Kentucky and allows for a hybrid work schedule. Compensation and Benefits
$119,000.00 – $148,000.00 | Salary is negotiable depending on experience. Health Insurance covered at 80% for employees – plans include family planning benefits HSA Plan and FSA Plan – both include company contribution! Competitive Dental and Vision Plans Health and Well-being initiatives 4 weeks PTO 11 Paid Holidays 401(k) Plans with company match and immediate vesting Company provided Short Term Disability Basic Life Insurance at no cost to employees Voluntary Life Insurance with Accidental Death and Disability Educational Assistance and Professional Development Opportunities Optional Hybrid Work Schedule for approved positions only Public Service Loan Forgiveness Employer Essential Duties and Tasks
Be the keeper and the guardian of the APH brand and its house of brands, including the Dot Experience (museum), APH Connect Center (website and information/referral), Hive (LMS), APH Press (publishing), and more. Oversee department, project, process, and data intake governance and procedures. Provide direct supervision and performance evaluation to the Director of Creative Services, Director of Communications and Engagement, and Director of Social Enterprise (sales). Broker cooperation across departments internally at APH to build teamwork and expertise necessary to assure that projects are completed on time, on budget, and to high standards of quality. Be the source of business intelligence for the Engagement and Experience departments by monitoring financials. Oversee the development of contracts and agreements with partners, consultants, and vendors. Oversee a professional development program for staff as their roles evolve to meet APH’s changing structures. Take ownership responsibility and be the manager and point of contact for all decisions concerning front-end content, processes, user experience, and philosophy for the APH website. Support the strategic plan goals of core and partnership development by nurturing and maintaining strong, key relationships. Minimum Qualifications – Experience – Training
Bachelor’s degree in Marketing, Public Relations, Communications, Business, or related field. Master’s preferred. 8+ years’ relevant work experience in Sales, Business, Marketing, or Communications. 5+ years’ experience in a supervisory role. 3+ years’ work experience in the field of blindness and low vision or a related social sector field. A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Reasonable accommodation may be provided for those who are able to perform the essential duties of the job. Specialized Skills and Knowledge
Solid general management capability with skills in the following areas: strategy, operational management, supervision, collaboration, and marketing/sales. Strong leadership qualities and organizational skills. Independent judgment and mature decision-making skills to deal with situations that have significant financial, mission, and compliance impacts. Knowledge of nonprofit marketing/communications/social impacts. Understanding of the nuances of communicating mission objectives nationally and internationally. Solid understanding of project management techniques, methodologies, and best practices. Excellent verbal, written, and presentation skills. APH IS A DRUG FREE WORKPLACE. An offer of employment is conditioned upon successfully passing a drug screening test. Apply Link:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=158421&clientkey=37466F7380F198CC901A032728F0ABA7
#J-18808-Ljbffr