Senior Network Support Analyst - Enterprise Infrastructure

Salary : $90,521.60 - $124,696.00 Annually Location : San Bernardino, CA Job Type: Full-time Job Number: 24-19970SNSA-01 Department: Innovation and Technology Department Opening Date: 07/10/2024 The Job This recruitment will remain open until a sufficient number of qualified applications have been received. Interested candidates are encouraged to apply ASAP for priority consideration FUTURE SALARY INCREASES 3% effective February 22, 2025 3% effective February 21, 2026 The Innovation and Technology Department (ITD) is accepting applications for Senior Network Support Analyst position for the Enterprise Infrastructure Division. This position requires extensive knowledge and expertise to support County Wide Area Networks and Local Area Networks for the Innovation and Technology Department (ITD). The Senior Network Support Analyst assumes a County-wide role for advanced routing, enterprise switching, and wireless networks with developing best practices in meeting specific network design goals. The position is responsible for configuring, installing, and supporting enterprise class networking hardware, software and other networking resources; troubleshooting performance and security issues and using the latest networking diagnostics tools. This is the advanced working level in the Systems Support Analyst series. Incumbents in this class are expected to be experts in network design and best practices. Official title is Systems Support Analyst III. For a more comprehensive listing of job duties for this classification, please refer to the job description. EXCELLENT BENEFITS PACKAGE This position offers lucrative County benefits Click the image below to learn more about our competitive offerings. CONDITIONS OF EMPLOYMENT Pre-employment Process: Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment. Availability: Must be available to work On-Call in a 24x7 environment. Incumbents may occasionally work evenings, weekends, and holiday hours. Physical: Position requires multiple repetitive motions and the ability to lift at least 50 pounds. Travel: Travel throughout the county may be required. A valid California Class C driver license will be required at the time of hire. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance. Minimum Requirements REQUIRED EXPERIENCE: Three (3) years of work experience, within the last five (5) years, working with or troubleshooting enterprise class networks, which includes experience with configuring switches and/or routers. Must include experience in at least three (3) of the following system technologies: Network Architecture (Ethernet Circuits, Local Area Networks, etc.) Wireless Network Platforms (Wireless Access Points, etc.) Network Router and Switch Platforms (Cisco Catalyst, ISR, Nexus, etc.) Routing Protocols (Static, EIGRP, etc.) Network Security Platforms (VPN, Firewalls, etc.) -A ND- REQUIRED EDUCATION : Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field. A list of coursework must be submitted with the application. Substitution: One (1) additional year of qualifying work experience may substitute for the education requirement. Desired Qualifications The ideal candidate will have the following: Experience configuring and installing Cisco and Aruba Equipment Ability to analyze complex network systems to troubleshoot problems and make improvements Work well in a collaborative team environment Be able to work on multiple projects and assignments at the same time in an organized manner Selection Process Application Procedures: To be considered for this excellent opportunity, complete and submit the online employment application and supplemental questionnaire as soon as possible. Applications will be accepted until a sufficient number of qualified applications have been received. Interested candidates are encouraged to apply as soon as possible, as this recruitment may close at any time without prior notice. There will be a competitive evaluation of qualified candidates, based on the review of application material and supplemental questionnaire answers. It is to your advantage to be complete and thorough in your application and questionnaire responses, as resumes will not be reviewed as part of the competitive evaluation process. All communications regarding the remainder of the selection process will be via emailPlease be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk, and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process Administrative Services Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at 01 Instructions: The information on the application and your responses to the following supplemental questions will be used in a competitive evaluation of qualifications. It is in your best interest to be thorough and complete in your answers.Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application. I have read and understand the above statement. 02 On-Call Availability: Are you willing and available to meet On-Call needs for before/after hours support? Yes, I am willing and available to meet the On-Call needs of this position. No, I am NOT willing and available to meet the On-Call needs of this position. I understand my application will NOT be advanced further in the application process. 03 Qualifications: Describe your experience working with or troubleshooting enterprise class networks, which includes experience configuring switches and/or routers. Include the years of experience performing listed duties. 04 Network Architecture Experience: Do you possess skills working with a Network Architecture?If yes, describe your experience. 05 Wireless Network Experience: Do you possess knowledge of Wireless Networks? If yes, describe your related training and experience. 06 Router and Switch Experience: Do you have experience with network Routers and Switches?If yes, describe your related training and experience. 07 Firewall, Router, and Switch Security Experience: Do you have experience with network Firewalls and securing Routers and Switches? If yes, describe your related training and experience. 08 Network Monitoring: List the tools you have used to monitor WAN/LANs/Wireless. 09 Documentation: Have you ever created network documentation, including network architecture diagrams? If yes, please explain. 10 Project Management Experience: Describe your project management experience that is relevant to the Senior Network Support Analyst position. 11 Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis). I acknowledge that I have read, understood, and agree to the above. 12 ATTENTION GMAIL USERS We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox. For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources. Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there. I understand 13 Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted. Required Question