United Software Group
Desktop Engineer
United Software Group, Redlands, California, us, 92375
Job Title- Desktop Engineer
Location - Redlands CA -Onsite day 1
Duration - 6+ months
Job Description:• Address user tickets regarding hardware, software and networking.• Walk customers through installing applications and computer peripherals.• Ask targeted questions to diagnose problems.• Guide users with simple, step-by-step instructions.• Conduct remote troubleshooting.• Test alternative pathways until you resolve an issue.• Customize desktop applications to meet user needs.• Record technical issues and solutions in logs.• Direct unresolved issues to the next level of support personnel• Follow up with clients to ensure their systems are functional.• Report customer feedback and potential product requests.• Help create technical documentation and manuals.
Requirements and skills• 5+ years' work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.• 5+ years Hands-on experience with Windows/Linux/Mac OS environments.• Working knowledge of office automation products and computer peripherals, like printers and scanners.• Knowledge of network security practices and anti-virus programs.• Ability to perform remote troubleshooting and provide clear instructions.• Excellent problem-solving and multitasking skills.• Customer-oriented attitude.• BSc in Computer Science or relevant field.
Location - Redlands CA -Onsite day 1
Duration - 6+ months
Job Description:• Address user tickets regarding hardware, software and networking.• Walk customers through installing applications and computer peripherals.• Ask targeted questions to diagnose problems.• Guide users with simple, step-by-step instructions.• Conduct remote troubleshooting.• Test alternative pathways until you resolve an issue.• Customize desktop applications to meet user needs.• Record technical issues and solutions in logs.• Direct unresolved issues to the next level of support personnel• Follow up with clients to ensure their systems are functional.• Report customer feedback and potential product requests.• Help create technical documentation and manuals.
Requirements and skills• 5+ years' work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.• 5+ years Hands-on experience with Windows/Linux/Mac OS environments.• Working knowledge of office automation products and computer peripherals, like printers and scanners.• Knowledge of network security practices and anti-virus programs.• Ability to perform remote troubleshooting and provide clear instructions.• Excellent problem-solving and multitasking skills.• Customer-oriented attitude.• BSc in Computer Science or relevant field.