Desktop Support Engineer

About the Company:

Join our dynamic team at Excis Compliance Ltd. as an L2 Desktop Support Engineer, working at the state-of-the-art facility of one of the world’s leading healthcare technology innovators. You’ll be at the heart of breakthrough advancements, ensuring seamless IT operations by resolving hardware, software, and networking issues. This is an exciting opportunity for a hands-on professional who enjoys problem-solving and delivering top-tier customer support in a fast-paced environment.

About the Role:

You’ll be at the heart of breakthrough advancements, ensuring seamless IT operations by resolving hardware, software, and networking issues. This is an exciting opportunity for a hands-on professional who enjoys problem-solving and delivering top-tier customer support in a fast-paced environment.

Responsibilities:

• Address user tickets related to hardware, software, and networking.
• Assist customers with installing applications and peripherals.
• Provide step-by-step troubleshooting and resolve issues.
• Perform remote diagnostics and testing.
• Customize desktop applications to user needs and document technical solutions.
• Escalate unresolved issues to higher support levels.
• Maintain user functionality by following up and ensuring systems are operational.
• Collect customer feedback and relay potential product improvement requests.

Qualifications:

Bachelor’s degree in IT or equivalent hands-on experience.

Required Skills:

• Experience: Minimum 5 years in a Desktop Support, Technical Support, or similar role.
• Technical Expertise: Proficient in Lenovo laptop repairs, Windows 10 & 11, Office 365, and Intune.
• Experience with remote troubleshooting tools, imaging devices, network setups, and ServiceNow.
• Familiarity with Mac OS/Linux environments is a plus.
• Strong understanding of network security and anti-virus protocols.
• Certifications: A+ and Microsoft certification (required).
• Excellent problem-solving and multitasking abilities with a customer-oriented approach.
• Behavioral Qualities: Target-driven, proactive, good listener, and a natural leader.
• Language: Fluent in English (essential).

Preferred Skills:

Experience with Mac OS/Linux environments.

Pay range and compensation package:

Salary: $30 per hour (Gross Monthly: $4,800 – $5,600)

Equal Opportunity Statement:

Include a statement on commitment to diversity and inclusivity.