Desktop Technician / Desktop Support II

Location: Richmond, Virginia (100% onsite, no remote work)

Employment Type: Temp-to-Hire (4-month contract with potential for full-time employment)

Work Hours: Standard 9 AM - 5 PM

Job Overview

We are seeking a motivated and customer-oriented Tier II Desktop Technician to join a reputable financial services firm in Richmond, Virginia. In this role, you’ll support essential business operations by providing hands-on desktop support in a dynamic environment. With a focus on Lenovo systems, ticketing, and user assistance, this position is ideal for candidates looking to expand their technical expertise within a collaborative team setting.

Key Responsibilities

Technical Support:

• Provide technical support to end-users, with responsibilities including imaging, profile setup, device wiping, and mobile device setup.
• Troubleshoot and resolve issues on Lenovo systems and other hardware as required.

Active Directory Management:

• Manage Active Directory tasks, including group and policy administration.

Ticketing System Utilization:

• Maintain accurate ticket logs and resolve requests in a timely manner using the ticketing system (experience with Ivanti is a plus).

Customer Service:

• Deliver high-quality customer service to onsite employees and satellite office staff, building positive relationships through responsive support.

Qualifications

Experience: 1-3 years of hands-on experience in a technical support role (not entry-level)

Education: Bachelor's degree is flexible based on experience

Technical Skills:

• Strong familiarity with Lenovo systems
• Experience with Active Directory (group and policy management)
• Proficiency in using ticketing systems (Ivanti preferred but not required)
• Experience in setting up and maintaining hardware and software profiles

Customer Service Skills: Ability to interact effectively with non-technical users and provide a customer-friendly experience.