Desktop Support Specialist

Imprimis Group, Inc. has partnered with a client in Coppell, TX, that is hiring a Desktop Support Specialist.

CONTRACT 6 MONTHS MIN. | ONSITE– COPPELL, TX | $21-26/HR

GREAT CULTURE | TEAM ENVIRONMENT | GROWTH POTENTIAL

We are looking for a skilled and dedicated Desktop Support Specialist to join our clients’ Infrastructure and Security team. In this role, you will provide technical support and troubleshooting services for end-users, handling hardware, software, and network-related issues. The ideal candidate is passionate about technology, a strong problem-solver, and eager to contribute valuable insights as a key member of the team. This position requires the Desktop Support to be on-site full-time to ensure prompt and effective resolution of technical issues.

Key Responsibilities:

• Provide on-site technical support for desktop computers, laptops, printers, and other peripherals.
• Install, configure, and maintain operating systems, software applications, and hardware components.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Assist with the setup and deployment of new equipment and technology.
• Perform regular maintenance and updates to ensure optimal performance of IT systems.
• Document and track all support requests and resolutions using a ticketing system.
• Collaborate with other IT team members to address complex technical issues.
• Provide training and guidance to end-users on best practices and IT policies.
• Ensure compliance with company IT policies and security protocols.
• Develop and leverage application-centric Key Performance Indicators (KPIs) to identify inefficiencies, streamline processes, and drive informed decisions.
• Deliver outstanding customer service to all employees.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3+ years of experience as a Desktop Support or in a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Technical proficiency in the following environments including laptops and other computer devices, peripherals such as printers and scanners, unified communications, Identity and Access management (Microsoft Active Directory/AD and Group Policy)
• Data Protection, knowledge management and Collaboration tools such as SharePoint and ITSM, Asset Management (e.g., Inventory Management and Purchasing) systems
• Familiarity with basic network configurations and network troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to provide exceptional customer service.
• Familiarity with PowerShell or other scripting languages highly preferred.
• Relevant certifications preferred including CompTIA A+, Microsoft Certified: Modern Desktop Administrator, etc.
• Familiarity with supporting and onboarding new employees, data protection strategies, and Adobe Creative Suite.
• Strong people skills – professional, articulate, and highly motivated.