Desktop Support

Official Job description:

Job Summary: Install, configure, troubleshoot, diagnose and resolve issues with PC and laptops, LAN network connectivity, printers, and peripherals. This position will be responsible for the building, configuring, maintaining and updating of the end user systems, and will involve light system administration level tasks regarding active directory in a corporate enterprise environment.

Job Duties

• Manage, resolve and update tickets and escalate as needed.
• Install computer peripherals for users.
• Conduct diagnostic reviews and produce error reports in order to identify and correct any problems.
• Diagnose and troubleshoot basic software problems, install updates and upgrades in order to maintain proper functioning.
• Provide software support from installing basic hardware/software and networking components to meet user needs.
• Coordinate IT purchasing responsibilities - which will include working with vendors, end users and management staff concerning procuring, tracking, documenting and deploying hardware and software.
• Basic PC Computing training for end users
• May have to move various PC's and other PC related equipment as needed for user relocation or new office setup.
• Other duties as assigned

Skill/Experience/Education

• Experience providing hands on and remote customer service and support for client.
• Prior knowledge of Exchange, Outlook, Virus protection, LAN/WAN and TCP/IP and related software.
• Desktop imaging experience
• Strong troubleshooting skills
• Microsoft Office 2010-2016 application support
• Preferred: A+, MCP, ITIL, Network+
• Familiarity with system management tools, such as KACE
• Ability to explain technical concepts to non-technical staff
• PC Software malware remediation and cleanup
• Basic TCP/IP Networking concepts. Good fundamental understanding of IP Networking and troubleshooting.
• Must have excellent customer service skills and strong verbal / written communication skills with the ability to communicate effectively with both novice computer users and experienced professionals Education/Experience
• Associate Degree and/or related certification and 2 or more years of related experience in a Desktop Support environment
• Must have minimum of 2 years of related experience in corporate computing environment