Desktop Support Analyst II

Oxford Solutions has an opening with a manufacturing client for a Desktop Support Analyst II . The ideal candidate will have prior experience supporting IT operations in a manufacturing setting and possess a comprehensive understanding of both hardware and software troubleshooting, networking basics, and user administration.

Responsibilities

• Provide IT support for a Windows/Office 365 environment, addressing a variety of hardware and software issues.
• Respond to incoming tickets and resolve issues related to user setup, network connectivity, and system access.
• Administer Active Directory (AD), including adding new users, managing passwords, and setting up email accounts.
• Configure and troubleshoot multi-factor authentication, DNS, DHCP, IP ranges, subnets, and VLANs.
• Assist with the installation and repair of computer hardware and peripherals, following TIA/EIA-568 cabling standards for cabling installation, configuration, and implementation.
• Support major Microsoft operating systems and software products, including Windows 10/11, Windows Server (2012, 2016, 2019, 2022), Microsoft Office 365, Adobe Acrobat/Life Cycle/PDF Exchange.

Qualifications

• Associate’s Degree in Information Technology or two years of applicable experience in an IT Support role.
• 5+ years as a Desktop Support Technician, with proven experience in troubleshooting and resolving hardware and software issues.
• Proficient in Active Directory and Office 365 administration, DNS and DHCP understanding, and basic networking knowledge (IP ranges, subnets, VLANs).
• Strong understanding of Windows operating systems (10/11, Windows Server 2012, 2016, 2019, 2022), Office 365, and PDF editing tools.
• Intermediate knowledge of computer hardware, peripherals, and related installation and repair.
• Familiar with TIA/EIA-568 cabling standards and able to implement and troubleshoot cabling installations.

Desktop Support Analyst II - 24-00933