Desktop Support Specialist

Skills/Knowledge Required:

• 5-7 years Win7 and Win10 operating systems knowledge
• Ability to perform logical OSI layer troubleshooting to determine root cause of errors
• Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks
• Subnetting and basic network security
• Familiarity with ServiceNow ticketing system and reporting metrics
• Experience developing and deploying attended/unattended imaging/OS installation and virtual backups
• SCCM software deployment & management tool
• Remote desktop / remote support software experience for technical troubleshooting
• Microsoft Office 2016 and O365
• Microsoft Teams/web conferencing services
• Data storage, migration, and archiving best practices

Functional Knowledge Required:

• Bachelors of Science in Computer Science, Life Science or equivalent industry experience
• CompTIA A+, N+ or S+ optimal
• 5+ years of relevant technical experience including (but not limited to); Windows OS, networking, remote computing and backup systems
• AWS S3 storage and Virtual Workspace experience, a plus
• Experience with scientific instrumentation