Desktop Support Specialist

Skills/Knowledge Required:5-7 years Win7 and Win10 operating systems knowledgeAbility to perform logical OSI layer troubleshooting to determine root cause of errorsWorking knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networksSubnetting and basic network securityFamiliarity with ServiceNow ticketing system and reporting metricsExperience developing and deploying attended/unattended imaging/OS installation and virtual backupsSCCM software deployment & management toolRemote desktop / remote support software experience for technical troubleshootingMicrosoft Office 2016 and O365Microsoft Teams/web conferencing servicesData storage, migration, and archiving best practicesFunctional Knowledge Required:Bachelors of Science in Computer Science, Life Science or equivalent industry experienceCompTIA A+, N+ or S+ optimal5+ years of relevant technical experience including (but not limited to); Windows OS, networking, remote computing and backup systemsAWS S3 storage and Virtual Workspace experience, a plusExperience with scientific instrumentation