Desktop Support Specialist

Skills/Knowledge Required: 5-7 years Win7 and Win10 operating systems knowledge Ability to perform logical OSI layer troubleshooting to determine root cause of errors Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks Subnetting and basic network security Familiarity with ServiceNow ticketing system and reporting metrics Experience developing and deploying attended/unattended imaging/OS installation and virtual backups SCCM software deployment & management tool Remote desktop / remote support software experience for technical troubleshooting Microsoft Office 2016 and O365 Microsoft Teams/web conferencing services Data storage, migration, and archiving best practices Functional Knowledge Required: Bachelors of Science in Computer Science, Life Science or equivalent industry experience CompTIA A+, N+ or S+ optimal 5+ years of relevant technical experience including (but not limited to); Windows OS, networking, remote computing and backup systems AWS S3 storage and Virtual Workspace experience, a plus Experience with scientific instrumentation