Desktop Support Specialist
Robert Half, Newark, NJ, United States
Required Skills:
• 5+ years of Desktop Technical Support or related experience.
• Provides support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.
• Good understanding Office 365 Administration and support.
• Experience with Office 365 and Microsoft's Software/Applications.
• Ability to troubleshoot and configure hardware such as printers, laptops, etc.
• Confident and comfortable with client facing activity
• Management and/or troubleshooting of the following technologies:
- Solarwinds
- Kaseya RMM
Hardware Support:
- Headsets
- Docks/Monitors/etc.
O365 Administration and support
- User Management (Entra ID)
- Exchange Management
- Intune Device Management (AutoPilot/Lost Mode/Etc.)
Windows 10 and 11 Support:
- Basic – Advanced troubleshooting
- Drivers/OS Corruption, etc.
Mobile Device Support:
- iOS troubleshooting
- Hardware troubleshooting
- Verizon/T-Mobile Portal
Additional Skills:
- Patch Management
- PowerShell
- 8x8 Phone System
- Azure Cloud Resources
- Files
- VPN
o Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
o Experience with LAN/WAN, Routers, WIFI (WAPS), Firewalls, Switches, VPN, SDWAN, Access Points, Citrix, VoIP, etc.