Desktop Support Specialist

The Desktop Support Specialist will provide technical assistance to end-users, ensuring seamless operation and user satisfaction across devices and applications. This role requires expertise in both traditional desktop support and cloud-based tools, with a focus on Microsoft AzureIntuneAutopilot, and other endpoint management solutions. You’ll troubleshoot, support, and manage desktops, laptops, and mobile devices while leveraging cloud technology to enhance end-user productivity.

Key Responsibilities

• End-User Support

  Provide first and second-level support for desktop, laptop, and mobile device issues, including hardware, software, network, and connectivity troubleshooting.

  
  

• Cloud Management

  Configure and manage user devices using

  
  

  Microsoft Intune for secure and efficient device management.
• Azure AD & Intune Enrollment

  Oversee device enrollment in

  
  

  Azure Active Directory (Azure AD) and Microsoft Intune to support secure access, policy enforcement, and compliance.
• Windows Autopilot

  Manage the deployment and configuration of new devices using

  
  

  Windows Autopilot to ensure a seamless out-of-the-box experience for users.
• Device Configuration & Compliance

  Enforce compliance policies, settings, and configurations via

  
  

  Intune to secure devices and protect company data.
• Application Management

  Assist in packaging, deploying, and updating applications across devices using

  
  

  Intune
• Troubleshooting and Resolution

  Diagnose, analyze, and resolve technical issues, escalating complex problems to senior team members or vendors as needed.

  
  

• Documentation & Knowledge Base

  Maintain accurate records of support requests and update internal documentation and knowledge bases for commonly encountered issues.

  
  

• User Training

  Provide training and documentation to end-users on best practices, application use, and cloud-based features to enhance productivity.

  
  

• Collaboration

  Work closely with the broader IT team, including Network and Systems Administrators, to implement and improve desktop management policies and processes.

  
  

Qualifications

• Education

  Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.

  
  

• Experience

  2+ years in desktop support, preferably with experience in cloud-based endpoint management.

  
  

• Technical Skills
• Proficiency with Microsoft Azure ADIntune, and Autopilot for device management and deployment.
• Strong knowledge of Windows OS and Microsoft 365 applications
• Experience troubleshooting network connectivity issues, including VPN, Wi-Fi, and LAN connections.
• Familiarity with cloud-based management tools and their best practices.