Technical Support Specialist

We are seeking a dedicated Technical Support professional to join our team on a full-time basis. Our ideal candidate is straightforward and possesses hands-on experience in the end-to-end assembly and disassembly of laptops and various hardware components.

Duration: 03 months and then permanent. (temp-hire)

Job Title: Technical Support Associate

Location: Overland Park, KS 66204, United States

Pay range: going from $19.00/hourly up to $25.00/hourly, based on the amount of experience, minimum being 2 adding up to the amount.

Interview process will be 1 round in person with Hiring Manager and possibly one other team member.

OVERVIEW: The Technical Support Associate provides first and second level IT support to over 300 user accounts across the employee community both in person and remotely. This role will support the ticket queue in our software as well as tech support procures, sets-up, issues, and retrieves IT equipment from all internal company users. This role will also provide support to the members of the tech services team as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deploys and recalls IT equipment as needed, setting up new users and shipping out equipment.
• Responsible for resolving Tier 1 & basic Tier 2 IT Help Desk tickets.
• Acts as initial point of contact for technical assistance.
• Supports the management of IT assets and inventory, tracking equipment and users, including purchasing restock.
• Creates, maintains, and updates user accounts in various software platforms.
• Completes basic configuration changes in the inventory management system.
• Troubleshoots and repairs IT hardware.
• Follow up via email, phone call, direct message, or other internal avenue in a timely manner to clarify issues and ticket information.
• Other duties as assigned.

REQUIREMENTS

• Experience with Microsoft Office 365.
• Experience with troubleshooting hardware (Printers, PCs, Chromebooks, Tablets, Scanners, etc.).
• Strong customer service and communication skills, both verbal and written.
• Experience with remote desktop applications and help desk software.
• Experience in a help desk environment preferred.
• Experience with Windows.
• Flexibility to work a variety of shifts
• Experience with Mac OS preferred.
• Knowledge of basic networking fundamentals preferred.
• Related technical certifications preferred.

KEY ATTRIBUTES:

• Strong organizational and time management skills.
• Strong teamwork orientation
• Ability to work independently with minimal supervision.
• Good problem-solving, attention to detail, and analytical skills.