Technical Support Specialist
The Intersect Group, Denver, CO, United States
Job Description:
The Technology Support Specialist will serve as a member of the Technology Services Help Desk team providing courteous and expert technical support to team members in all locations via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups. This position will require the ability to multitask among several duties including but not limited to installation, troubleshooting and resolving technology issues on various hardware and software, Windows operating systems, prioritizing support requests, and performing ticket documentation. Works collaboratively with other members of the Help Desk team to ensure tickets are being worked and closed within acceptable timelines. Escalates to level 2 and level 3 technology support team members, or a manager, as needed for advanced support
Qualifications:
- 3 years of tech support experience
- Bachelors degree in computer science or related field
- Active Directory experience
- Ticketing system experience
- Office 365 knowledge
- Windows experience
Preferred:
- CompTIA A+ certification