Technical Support Specialist

Job Description:The Technology Support Specialist will serve as a member of the Technology Services Help Desk team providing courteous and expert technical support to team members in all locations via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups. This position will require the ability to multitask among several duties including but not limited to installation, troubleshooting and resolving technology issues on various hardware and software, Windows operating systems, prioritizing support requests, and performing ticket documentation. Works collaboratively with other members of the Help Desk team to ensure tickets are being worked and closed within acceptable timelines. Escalates to level 2 and level 3 technology support team members, or a manager, as needed for advanced supportQualifications:3 years of tech support experienceBachelors degree in computer science or related fieldActive Directory experienceTicketing system experienceOffice 365 knowledgeWindows experiencePreferred:CompTIA A+ certification